Call Center Executive

Location:

Department:

Reports To:

Job Type:

About AyuSewa:

air and train ambulance services

Job Summary:

first point of contact

Key Responsibilities:

• Handle

  inbound and outbound calls

  related to emergency ambulance bookings (air/train/road).

• Collect and verify critical patient information

  , including medical condition, pickup/drop locations, and urgency level.
• Coordinate with the

  operations, medical, and logistics teams

  to confirm availability and dispatch of ambulance services.

• Explain service options

  , pricing, and process to callers in a calm and clear manner.
• Maintain

  accurate call logs and case details

  in the internal CRM or emergency dispatch system.
• Provide

  real-time updates

  to clients regarding ETA, boarding instructions, and next steps.
• Escalate serious or complex cases to the senior operations team promptly.
• Maintain

  confidentiality and empathy

  while dealing with critical or emotional callers.
• Follow

  SOPs for medical emergencies

  , especially regarding ICU or ventilator-supported transfers.
• Support backend operations with

  coordinating documentation

  , medical team assignments, and permissions (as required for air/train travel).

Required Qualifications:

• Education:

  Graduation preferred.

• Experience:

  1–3 years in a

  call center or emergency service role

  , preferably in

  healthcare, ambulance dispatch, or hospital coordination

  .

• Communication:

  Excellent verbal communication in

  Hindi, English

  , and any regional language (preferred).

• Technical Skills:

  Basic computer knowledge, MS Excel, CRM tools.

• Soft Skills:

  High emotional intelligence, calm under pressure, problem-solving ability, multitasking.

• Other:

  Knowledge of

  medical terminology and emergency response protocols

  is a plus.

Working Conditions:

• Shifts:

  Rotational / 24x7 (including night shifts, weekends, and holidays)

• Location:

  Office Location

• Salary:

  As per industry standards

Why Join AyuSewa?

• Be a part of

  life-saving missions

  every day.
• Work with a

  mission-driven team

  in one of India’s most trusted emergency medical transport services.
• Opportunity to learn

  healthcare logistics, medical coordination

  , and real-time emergency response.
• Career growth in the rapidly growing

  medical transport sector

  .