Call Center Associate

Company Description

Saarathi Finance is a registered NBFC committed to simplifying access to capital for small business owners and MSMEs across India. We specialize in providing fast, flexible, and tailored loan solutions for businesses in Tier 2 and Tier 3 towns, including doorstep services. Our offerings include secured and unsecured loans with minimal documentation, flexible tenures, and easy EMIs. At Saarathi Finance, we strive to support entrepreneurs with care, clarity, and confidence as they take important steps toward growth. We are dedicated to empowering businesses and fostering meaningful change, one loan at a time.

Role Description

This is a full-time, on-site role for a Call Center Associate located in Chennai. The Call Center Associate will manage inbound and outbound customer calls, provide exceptional customer service, and resolve inquiries effectively. Additional responsibilities include maintaining accurate records, addressing customer concerns professionally, and contributing to a positive customer experience. The role will require close collaboration with the team to achieve service targets and ensure customer satisfaction.

Qualifications

• Proficiency in Communication and Customer Service skills, with the ability to handle inquiries and provide solutions effectively
• Customer Experience expertise, with a focus on ensuring a seamless and positive interaction for every customer
• Familiarity with Contact Centers, including understanding workflows and call management processes
• Basic Computer Literacy, with the ability to navigate systems, update records, and utilize relevant software
• Strong problem-solving abilities, attention to detail, and the capacity to work in a fast-paced environment
• High school diploma or equivalent; fluency in English and

  Hindi/ Telugu or Kannada

• Previous experience in a call center or customer-facing role is preferred but not required