Call Center Associate

JOB SUMMARY:

Shift Timing: 6pm -3:30 am

Salary Budget: Fresher - 2.55 LPA - 6 LPA

Experienced with more than 6 months of experience in US calling Portfolios

Language Proficiency: Good command over English (spoken).

Experience: Minimum 6 months of BPO exp in International first Party Collections/Healthcare/Sale/Customer Service Voice Process.

Key Responsibilities:

✔Handle incoming calls and respond to customer queries in a timely and professional manner.

✔Make outbound calls to customers for follow-ups, feedback, or information updates.

✔Resolve product/service-related issues effectively, escalating when necessary.

✔Maintain a high level of First call resolution.

✔Meet daily basic such as time on system.

✔Work from Office only

Required Skills & Qualifications:

✔Under Graduates & Graduates are welcome. Freshers can also apply.

✔6 months experience in customer support for US clients (voice process).

✔Excellent verbal communication skills in English.

✔Good listening skills, patience, and empathy when dealing with customers.

✔Basic computer knowledge (MS Office, Email, CRM tools).

Interested candidates can share their CVs to 999-998-6984