CAFE OUTLET MANAGER

Key Responsibilities1. Operations Management

• Manage day-to-day café operations including opening and closing procedures
• Ensure smooth workflow and timely service during peak hours
• Monitor stock levels and coordinate timely ordering of raw materials
• Control wastage and maintain cost efficiency
• Ensure equipment is maintained and functioning properly

2. Customer Experience

• Deliver excellent customer service and handle customer complaints professionally
• Ensure café ambiance, cleanliness, and hygiene standards are maintained
• Build customer loyalty through service quality and engagement

3. Staff Management

• Recruit, train, schedule, and supervise café staff
• Monitor staff attendance, grooming, discipline, and productivity
• Conduct regular briefings and performance evaluations
• Motivate staff to achieve service and sales targets

4. Sales & Revenue Management

• Achieve daily, weekly, and monthly sales targets
• Promote add-on sales, combos, and promotional offers
• Analyze sales reports and implement improvement actions
• Manage cash handling, billing accuracy, and daily sales reconciliation

5. Quality & Compliance

• Ensure adherence to food safety and hygiene standards (FSSAI / HACCP)
• Maintain SOPs for food preparation, storage, and service
• Ensure compliance with company policies and statutory requirements

6. Inventory & Cost Control

• Conduct daily and monthly stock counts
• Minimize pilferage, wastage, and breakages
• Maintain inventory records and vendor coordination

7. Reporting & Documentation

• Prepare daily sales, stock, and manpower reports
• Report incidents, maintenance issues, and customer feedback
• Maintain audit and compliance records

Required Skills & Competencies

• Strong leadership and people management skills
• Excellent communication and customer-handling skills
• Basic knowledge of POS systems and MS Excel
• Understanding of food safety and hygiene practices
• Ability to work in shifts, weekends, and holidays

Educational Qualification

• Graduate / Diploma in Hotel Management, Hospitality, or relevant field preferred

Experience

• 2–5 years of experience in café, QSR, restaurant, or hospitality operations
• Minimum 1–2 years in a supervisory or managerial role

Just let me know.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Work Location: In person