Job
Description
Job Description: The Cafe Manager will be responsible for overseeing all operations of the cafe, ensuring a smooth and efficient experience for both customers and staff. This role requires a dynamic individual who can manage a team, handle customer service, maintain high standards of quality, and drive revenue through excellent service. The candidate must also have a strong knowledge of coffee varieties, preparation techniques, and quality standards to ensure exceptional coffee service. Key Responsibilities: Operations Management: Manage daily operations of the cafe, ensuring smooth and efficient service. Ensure the cafe is well-stocked with supplies and maintain relationships with vendors. Maintain a clean and organized environment, adhering to health and safety standards. Staff Supervision: Recruit, train, and supervise cafe staff, including waiters, stewards, and kitchen assistants. Schedule shifts and manage staff availability to ensure proper coverage. Monitor staff performance and provide feedback to maintain high service standards. Customer Service: Greet customers, take orders, and ensure customer satisfaction through prompt and courteous service. Handle customer complaints professionally and ensure swift resolutions. Engage with customers to create a welcoming and friendly environment. Coffee Knowledge and Preparation: Ensure all staff have a strong understanding of coffee preparation techniques, including espresso, cappuccino, latte, and other popular varieties. Maintain high-quality standards for coffee flavor, temperature, and presentation. Update staff on new coffee products and train them in specialized techniques to meet customer preferences. Inventory and Cost Management: Manage inventory and ensure timely replenishment of stock, with a focus on coffee beans and related supplies. Track daily expenses and revenues to manage the budget and ensure profitability. Collaborate with the finance department to manage accounts and reconcile daily transactions. Sales and Marketing: Implement promotional strategies to attract more customers and increase revenue. Monitor and evaluate customer preferences to update the menu or service based on feedback. Collaborate with the marketing team to plan events or special offers for the cafe. Quality Assurance: Ensure that all food and beverages, especially coffee, meet the hotel’s quality standards. Conduct regular quality checks to maintain consistency in coffee and overall service. Oversee the preparation and presentation of menu items to maintain a high standard. Requirements: Minimum of 5 years of experience in a similar role within a cafe or restaurant. In-depth knowledge of coffee varieties, brewing methods, and preparation standards. Basic knowledge of inventory management and cost control practices. Excellent people management skills and the ability to lead a team effectively. Strong customer service skills and experience handling customer inquiries or complaints. Basic proficiency in English for clear communication. Ability to work in a fast-paced environment and maintain a calm demeanor under pressure. Preferred Qualities: Previous experience as a Cafe Manager or similar role. Knowledge of hospitality industry standards. A customer-centric approach with a focus on service excellence. Strong problem-solving abilities and attention to detail. Apply Now: If you’re passionate about the hospitality industry, have a love for coffee, and possess the experience required to manage a bustling cafe, we encourage you to apply. Join Juhu Residency Boutique Hotel and be a part of a dedicated team providing memorable experiences to our guests.
