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Dsm Shared Services India

5 - 10 years

7 - 12 Lacs

hyderabad

Posted:22 hours ago| Platform:

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Skills Required

procurement purchase customer management talent acquisition master data management process improvement german data analytics risk management operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Content:

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities:

Customer ConnectAct as the daily point of contact for all end-to-end P2P matters, serving as a liaison between requisitioners, team leads, budget holders, buyers, suppliers, and PSC Operational teams within GES across 1 4 locations (depending on size).Lead regular customer meetings with local teams (e.g., requisitioners, budget holders) to ensure smooth P2P operations in purchasing and accounts payables. This includes driving Invoice Performance Meetings.Participate in customer management meetings with site leadership, presenting a unified point of contact ("one face to the customer").Maintain and improve gatekeeping standards by guiding stakeholders on appropriate procurement channels and vendor selections. This includes support for P-cards, T&E cards, "Approved Invoice Only" processes, and enhancement of catalogs and price lists.Provide second-line support to purchasing assistants/specialists and AP specialists/associates.Handle tickets escalated by purchasing/AP teams from vendors and internal customers regarding purchase orders and invoices.Manage P2P complaint resolution, particularly for medium to high-impact issues (e.g., PO or invoice discrepancies). Provide reporting input to stakeholders for evaluation.Create and maintain vendor master data.Conduct (re)training for requisitioners and provide key user support as needed.Leverage data analytics and dashboards to continuously optimize P2P and AP processes.Initiate programs and projects within PSC.Coordinate and manage small-scale changes aligned with the agreed P2P process improvement plan.Evaluate, prioritize, and authorize changes or enhancements to the P2P process.Risk Management(Content not provided can be expanded based on specific organizational needs.)Other ResponsibilitiesParticipate in P2P-related projects where applicable (e.g., acting as Implementation Manager for assigned sites within the region).AuthoritiesAuthorized to negotiate directly with vendors on behalf of the organization.Special AssignmentsLead or support process improvement initiatives related to P2P and related systems.

You bring:

Experience in P2P processes being purchasing and/or accounts payable (>5 years)Commercial education and mindsetExperience with customer-facing roles (>2 years)Experience in co-operation with different types of organization and different hierarchy levels (>2 years)Proven track record in dealing with P2P systemUniversity or higher educational graduate levelFluent in English written & oral and local languages is advantage (B2 Certification is German is preferred)In-depth knowledge of processes and systems in the functional P2P area (purchasing and accounts payable)Knowledge of purchasing applicationsGood communication and social skillsKnowledge of Master Data Management concepts and key master data in the function concerned

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Dsm Shared Services India

Shared Services, Outsourcing

Hyderabad

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