Business Transformation Manager - PFS

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Responsibilities may include the following and other duties may be assigned:

As the Business Transformation Manager (PFS) for Patient Financial Services, the role will leverage Lean Six Sigma methodologies, advanced analytics, and digital tools to deliver measurable business impact, drive operational excellence, and embed a culture of continuous improvement.

Process Excellence & Continuous Improvement

• Develop, implement, and sustain process improvement initiatives using Lean Six Sigma methodologies.

• Define, design, and execute continuous improvement programs ensuring vertical and horizontal integration across the organization.

• Identify and scope improvement projects aligned with business strategies and outcome goals.

• Analyze improvement programs, assess potential results, and ensure measurable business outcomes.

• Facilitate and coach cross-functional improvement teams to deliver transformation goals.

• Establish and maintain performance metrics to track program success and ROI.

• Install process excellence frameworks for governance, project reviews, communications, training, certifications, and recognition programs.

Transformation & Digital Enablement

• Collaborate with PFS & internal stake holders to identify and execute transformation opportunity aligned to business outcome goals.

• Support the adoption of automation and analytics in process improvement initiatives.

Stakeholder & Change Management

• Partner with process and business owners to align transformation initiatives with strategic priorities.

• Ensure alignment of project Manage multiple stakeholders across geographies, ensuring alignment and buy-in for change programs.

• Build a culture of process excellence and continuous improvement across teams.

• Bachelor s degree required

• 10+ Years of experience

• Lean Six Sigma Black Belt certification (or equivalent).

• Deep domain expertise of provider RCM value chain.

• Proven experience in executing process improvement and transformation projects.

• Experience in large-scale digital transformation projects in AR processes.

• Strong project management skills with a track record of delivering small to large-scale transformation initiatives.

• Strong data analytics skill set.

• Hands-on experience in Kaizen events and Lean deployment.

Required Knowledge and Experience:

• Experience with process automation and emerging technologies in RCM operations.

• Engineering OR MBA background will be preferred

• Process Excellence Expertise: Strong Lean and Quality knowledge; ability to identify waste and streamline processes.

• Digital Transformation Mindset: Ability to design, implement, and manage technology-enabled process improvements.

• Consultative Partnering: Strong executive presence and ability to influence stakeholders.

• Analytical & Problem-Solving Skills: Data-driven decision-making with a focus on measurable outcomes.

• Change Leadership: Ability to drive cultural change and embed continuous improvement practices.

• Self-Driven & Outcome-Oriented: Ability to work independently and deliver results under minimal supervision.

• Communication Skills: Excellent verbal, written, and presentation skills for diverse audiences.

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain, restore health, and extend life unites a global team of 95,000+ passionate people. We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here