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Business Systems Analyst

Business Systems Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Zendesk

2 - 7 years

7 - 11 Lacs

Bengaluru

Posted:14 hours ago| Platform:

Apply

Skills Required

metadata Equity System design Marketing operations Customer service Customer experience Adobe JIRA User acceptance testing Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who were looking for

We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Marketing Operations and Enterprise Customer Experience (ECX) teams to lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working analyst with experience across the Salesforce platform. Bonus for also having experience with the Adobe platform.

What youll be doing

Work closely with our business stakeholders to lead requirements gathering, solution design, and implementation of major projects on the Salesforce platform, as well as other related SaaS systems and integrations like Marketo, Adobe Experience Manager and Adobe CDP.
Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company.
Use a combination of standard functionality and custom development to solve business problems.
Implement and integrate third-party applications on the Salesforce and Adobe platforms as well as standalone SaaS applications.
Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners.
Maintain Users, Roles and Permissions across the various platforms for seamless access
Configure and optimize system settings, metadata and CDOs
In addition to Salesforce, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack!

What you bring to the role Basic Qualifications:

Bachelor s degree or equivalent work experience and 2+ years Salesforce admin experience.
Consistent track record of having implemented and supported enterprise class solutions on the Salesforce platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover.
Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners.
Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation.

Preferred Qualifications:

Salesforce admin experience or certifications in Salesforce Advanced Administrator, Platform Builder, Marketing Cloud Consultant certifications;
Experience with Software-as-a-Service (SaaS) based selling models a plus;
Jira / Confluence experience a plus;
Knowledge of Adobe Platforms, including Marketo, AEM and CDP;
Knowledge of Copado;
Knowledge of Workato (or equivalent)

#LI-MJ1

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Business Systems Analyst