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Business Systems Analyst

Business Systems Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Five9

5 - 10 years

13 - 16 Lacs

bengaluru

Posted:8 hours ago| Platform:

Apply

Skills Required

erp sap business analysis contract management mis project management process improvement billing order processing crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Business Analysis & Requirements Management
Engage with cross-functional stakeholders (Sales, Finance, Legal, Operations) to elicit and analyze business needs related to the full Contract to Cash lifecycle.
Translate C2C business requirements into detailed user stories and process flows, with clear acceptance criteria focused on contract management, order fulfillment, invoicing, revenue recognition, and collections.
Conduct gap analysis between current and future state C2C processes, identifying opportunities for automation and process improvement.
Maintain and refine the C2C product backlog, ensuring stories are prioritized based on business value and compliance requirements.
Collaborate with Salesforce, ERP, and billing system teams to design scalable, user-friendly solutions that support C2C processes.
Understand and recommend solutions leveraging Salesforce.com, ERP (e.g., NetSuite, SAP), and billing/revenue management platforms.
Serve as the Product Owner proxy in Agile ceremonies, representing C2C priorities in backlog grooming, sprint planning, stand-ups, demos, and retrospectives.
Assist with test case development and execution for C2C functionality, including user acceptance testing (UAT) and regression testing.
Partner with QA and business testers to ensure solution quality and adherence to C2C requirements.
Map and document C2C business processes, ensuring clarity and alignment across teams.
Act as a liaison between IT, business units, and external partners to promote effective communication and collaboration on C2C initiatives.
Support integration initiatives between Salesforce, ERP, billing, and other upstream/downstream systems critical to the C2C process.
Track and report on key Agile and operational metrics (e.g., velocity, sprint progress, defect resolution, DSO) to drive delivery transparency and process improvement.
Domain Expertise & Stakeholder Engagement
Develop and maintain deep domain knowledge of Contract to Cash processes, including contract management, order processing, billing, revenue recognition, and collections.
Identify and evaluate cross-functional and cross-system dependencies impacting the C2C process.
Make recommendations and ask relevant questions regarding upstream/downstream functionality and integration points.
Guide business product owners and stakeholders through UAT and process changes, ensuring solutions meet business objectives and compliance standards.

Key Competencies

Deep understanding of Contract to Cash business processes and financial systems
Strong problem-solving and analytical skills, with attention to detail
Self-starter with flexibility, independence, and initiative
Team-oriented mindset with a willingness to learn, grow, and collaborate
Excellent communication, organization, and interpersonal skills
Confident in communicating with both IT and business stakeholders at all levels
Strong documentation and business process mapping skills
Proactive, organized, and timely in follow-ups and communication

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Business Systems Analyst