Job
Description
As a Staff Business Analyst, you will support a variety of teams within Blackbaud to facilitate cohesion between departments, including but not limited to Services, Support, Customer Success, Contracts and Billing, Finance, IT and Master Data. The Business Analyst, Staff provides operational support to align business processes and financial procedures incorporating a heavy focus on data hygiene. The ideal candidate is self-motivated with strong customer service skills. What you’ll do Carry out procedures to maintain data, transactions and reports from systems. Resolve issues in an efficient and friendly manner. Accurately manage, document and prioritize activities surrounding inbound requests/issues. Be responsible for regular follow-up on open requests and quick resolution within expectations. Complete recurring business operations tasks on schedule with accuracy. Perform user acceptance testing on break/fix and new features. Provides daily coverage on incoming requests and emails to the team. Identify and assist with critical data clean-up and special projects. Research and process outage credits. Assists with reviewing and maintaining all Customer Success Operations business procedures. Evaluate business processes, uncovering areas for improvement, and assisting in developing solutions. Serve as a liaison between Customer Success Operations and end users. Business Systems Analyst, Staff A What we’ll want you to have: Bachelor’s degree, or equivalent 2+ years of experience in an operations role Candidates with experience utilizing Excel, Salesforce, Financial Force/Certinia and Workday systems will be prioritized. Knowledge of Renewals, Services, Support or Success organizations is preferred. Experience in gathering & analyzing information and developing effective solutions to difficult problems or situations. Investigates and acts to meet internal customers’ current and future needs. Constantly looking for opportunities to improve business efficiency. Highly organized with great attention to detail. Self-starter that works well independently. Gives internal customer needs priority and responds quickly to internal customer concerns. Experience in identifying opportunities to improve business efficiency Effectively uses systems and processes to measure, monitor, manage, or impact performance. Willing and able to take an assertive role in contributing to the management of day-to day activities of both internal members for associated projects. Hours will be standard schedule for Blackbaud India. Able to work flexible hours as required by business priorities Advanced level English Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
