Business Strategy & Operations Lead

As a Business Strategy & Operations Lead at our client's company, you will be a versatile problem-solver thriving at the intersection of strategy, execution, and collaboration. Working directly with the CEO, you will handle high-priority initiatives cutting across functions like Sales, Customer Success, Partnerships, HR, and Operations. Your role will be high-impact and fast-paced, requiring structured thinking, exceptional ownership, and the ability to bring clarity to ambiguity. If you enjoy building systems, fixing broken processes, and driving measurable business outcomes, this role is perfect for you. **Key Responsibilities:** - **Strategic Execution:** Drive and execute cross-functional projects, ensuring priorities alignment and measurable outcomes. - **Revenue Optimization:** Partner with Sales to identify revenue bottlenecks, refine pricing strategies, and improve funnel efficiency. - **Customer Success Enablement:** Collaborate with the CS team to enhance customer health metrics like onboarding success and retention. - **Organizational Operations:** Work with HR and leadership on company-wide projects such as onboarding design and org health initiatives. - **Workforce Planning:** Support leadership in capacity planning, headcount forecasting, and critical business hires. - **Business Planning & Forecasting:** Lead quarterly revenue and operations planning to align resources and growth goals. - **Data-Driven Decision Making:** Design and maintain business dashboards to track key KPIs for actionable insights. - **Special Projects:** Take ownership of high-impact initiatives without clear ownership within the organization. **What Makes You a Great Fit:** - **Experience:** 2-4 years in business operations, strategy, or general management within a startup or high-growth company. - **Mindset:** Strong generalist mindset, ability to bring structure to ambiguity, and solve complex problems independently. - **Ownership:** High ownership and bias for action, making things happen without perfect conditions. - **Communication:** Exceptional communication skills and ability to influence cross-functional teams. - **Analytical Skills:** Comfortable using metrics and tools for data-driven business decisions. **Preferred Background:** - Experience working directly with founders or senior leadership on high-impact business initiatives. - Exposure to SaaS, B2B, or technology-driven business environments. - Strong understanding of revenue operations, business analytics, or organizational development. **Core Skills:** - Business Operations - Strategy Execution - Revenue Optimization - Cross-Functional Collaboration - Organizational Planning - Business Analytics - Leadership Support - Process Design,