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Job Type

Full Time

Job Description

Job Title:

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Experience Required:

Education:


Job Summary:

Business Process Designer

You will work closely with cross-functional teams and stakeholders to map current processes, identify areas for improvement, and implement effective process changes that deliver measurable business value.


Key Responsibilities:

  • Act as a

    Subject Matter Expert (SME)

    with deep domain knowledge in BPO operations and training & audit.
  • Lead

    end-to-end process mapping

    , gap analysis, and redesign initiatives.
  • Drive

    process improvement projects

    using

    Continuous Improvement (CIP)

    tools and technology solutions.
  • Create and maintain

    process documentation

    (SOPs, workflows, business requirement documents).
  • Provide consultative input to stakeholders and influence process-related decisions.
  • Collaborate with internal teams and external partners to translate business needs into optimized workflows.
  • Align process designs with

    compliance and audit standards

    .
  • Ensure cross-functional process integration and consistency.
  • Support and

    mentor junior team members

    in best practices and methodologies.
  • Track

    industry trends

    to incorporate innovative practices into process management.


Professional & Technical Skills:

Must-Have Skills:

  • Strong expertise in

    Training and Audit

    within a BPO environment.
  • In-depth knowledge of

    business process design

    and

    workflow optimization

    .
  • Proficiency in using

    BPM tools

    and process mapping softwares).
  • Excellent communication, problem-solving, and analytical skills.

Good-to-Have Skills:

  • Hands-on experience with

    process automation

    tools
  • Knowledge of

    Lean Six Sigma

    , or other industry-standard improvement techniques.
  • Experience in working with compliance teams and handling process audits.


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