Business Process Associate

NUKG (www.nukg.com) is a Business, Process & Technology consulting company with niche expertise in the area of US Benefits Administration and Data Management. NUKG's headquarters are based in NJ, USA and the Global Delivery Center is based in Hyderabad, India.

Great opportunity - for Business Process Associates (BPA)!!!

For freshers as well as those with experience.

If

You are a good communicator - but do not wish to work in a call center?

- You hear, absorb & apply, more than talk

- Use grammatically correct English language when you do talk / write

- Express clearly and unambiguously

and

You are a people person?

- Good with working in teams Then this is the opportunity you have been searching for.

As a Business Process Associate, you will learn to:

• Consistently demonstrate core NUKG values: attitude, aptitude, and ownership. O

Provide process support for the day to day service and administration of Health and Welfare

plans using Standard Operating Procedures (SOPs).

• Execute and track assigned client deliverables using SOPs according to the client specific

processing calendar and keep process tracking tool up to date on a daily basis.

• Execute as per key metrics communicated for compliance

• Work under generalized direction within established processes and practices to ensure

accuracy and timeliness.

• Identify and escalate concerns to be analyzed and resolved to prevent reoccurring issues,

improve quality, and reduce ongoing case volume.

• Collaborate with and support team members in processing client related tasks in a timely

manner.

• Ability to recognize the breakdown in the processing and escalate to the

stakeholders in a timely manner.

• Maintain a basic understanding of the platform generated reports for assigned clients.

• Consistently enhance knowledge, skills, and abilities through training and coaching.

• Develop, review and maintain standard operating procedures for assigned clients on an

ongoing basis.

• Initiate basic research into client processing issues under guidance and report

findings.

• Perform other duties as assigned.

Work hours could be rotating or night shifts - Monday to Friday.

We are looking to fill these positions in a quick turn around time. The end-to-end process of

hiring will not take more than two weeks, with the joining date too being soon after.

Experience and Education

• Education: Any Graduate

• Experience: 0-3+ years of experience as a Tech Support Executive, Customer Service Executive, BPO Executive, or Quality Analyst.