Business Process Analyst (Staples)

Job Description

Job Title: Business Process Analyst Department: Groceries (Staples) Reports To : Category Head Role Summary: The candidate will be responsible for examining, improving and streamlining staples business processes. Identify inefficiencies, bottlenecks and areas for improvement in the existing business processes. Analyse the current processes and identifying opportunities for optimization. He will be engaging in various internal & external process audit and assess to ensure the processes are effective. He will also develop training material and support to the team members with regard to the new technologies. Combing various data cohort pertaining to core business will be an added advantage. Key Responsibilities: Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement. Develop and implement relevant processes and technologies to optimize the organization's internal operations. Collaborate with cross-functional teams to implement process changes, facilitate internal & external audit ensuring smooth transitions and minimal disruption to operations. Communicate with shareholders to ensure alignment on proposed changes. Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments. Develop process documentation and guidelines, including standard operating procedures and workflow diagrams. Provide training and support to team members on new processes and best practices. Required Skills and Qualifications: Bachelor's degree in Food Technology with business administration, management or a data analysis related course. 5+ years of experience in business process analysis and food business unit audit. Working knowledge of Incident/Problem/Change Management. Familiarity with process mapping and modelling techniques. Strong analytical skills with the ability to collect, study and interpret moderate data. Ability to manage and perform multiple tasks as part of the daily work assignment. Proficiency in Microsoft Office suite, including Excel, & PowerPoint. Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels