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Kalypso It Solutions
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Business Process Analyst

Business Process Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Kalypso It Solutions

1 - 6 years

3 - 8 Lacs

noida new delhi

Posted:1 month ago| Platform:

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Skills Required

product quality change management automation excel sales operations process improvement agile service quality process management business process analyst

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Summary

Analyze, plans and implement process improvement needs. Evaluate and models existing processes. Organize and facilitate cross-functional projects. Identify improvement options. Develop metrics that provide data for process management and indicators for future improvement opportunities. Collect data to identify root cause problems. Measure performance against process requirements, aligning improvement projects to close performance shortfalls. Manage resources, including members, to build projects. Provide consultation on the use of re-engineering techniques to improve process performance and product quality. Deploy plans from conception through to close. Deliver presentations and training courses including measurement, analysis, improvement and control courses.

You will report to Team Lead Business Process Analyst

Your Responsibilities:

1.Transition Processes & Delivers highest level of service quality to our internal & external customers promptly

Perform Process transition ensuring low effort experience for all stake holders

Create Process flow charts , Standard processes operating instructions

Define & agreed SLA , TAT of all newly transition processes

Manage customer experience by providing faster resolution, effortless experience, and better customer connect

Demonstrate influential communication skills in a multi-channel contact environment (phone, email, chat, service tickets).

Assure change management practices are followed, including communication, training, documentation development.

The Essentials - You Will Have:

A business, engineering or IT related bachelors degree
1+ years of experience in sales operations, role supporting a sales organisation or implementing sales incentive projects
Familiarity with Sales Incentive processes
Must have, ability
With an ability to explain complex concepts simply to different
Experience with Anaplan and Anaplan Model Building
1+ years of experience
Experience of Microsoft excel (can maintain complex spreadsheets) or Access
Translate 2D spreadsheet model into multi-dimensional technologies

Benefits:

The ability to collaborate with, learn from colleagues in a complex, global organization.

We provide a working environment with a creative company, paired with a great compensation package, great benefits, and a supportive atmosphere where you can sharpen with new challenges and development opportunities.

Hybrid work-from-home and at a determined Rockwell Automation facility.

Corporate Social Responsibility opportunities,

Support from our 24/7 employee assistance program.

Reporting will to Team Lead.

Primary work location: Noida, India.

Our benefits package includes

Comprehensive mindfulness programmes with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching programme Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalised wellbeing programmes through our OnTrack programme
On-demand digital course library for professional development

The Preferred - You Might Also Have:

Bachelors Degree in Engineering and/or Post-Graduation Degree/Diploma in Management is desirable.
Knowledge of Power BI

... and other local benefits!

#LI-Hybrid

#LI-CK2

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Business Process Analyst