Business Manager

Job Description

The Branch Manager is responsible for overseeing the overall operations, sales, and profitability of the branch. This role involves managing the sales team, ensuring excellent customer service, maintaining inventory, and achieving sales targets for Mobiles and Accessories. Key Responsibilities Sales & Business Growth: Develop and execute strategies to increase sales and achieve revenue targets. Monitor sales performance and guide the team to meet/exceed goals. Build and maintain relationships with key customers and vendors. Identify market trends and competitor activities to improve business. Branch Operations & Customer Service: Ensure smooth day-to-day operations of the branch. Implement company policies and ensure compliance with standards. Handle escalated customer queries and complaints effectively. Maintain high levels of customer satisfaction and service excellence. Team Leadership & Development: Recruit, train, and mentor the sales and support team. Set individual and team performance goals and conduct regular reviews. Motivate and encourage staff to improve productivity and engagement. Inventory & Store Management: Oversee stock levels, ordering, and merchandising of Mobiles and Accessories. Coordinate with the supply chain team for timely replenishment of inventory. Ensure accurate billing, stock audits, and cash handling procedures.