Business Manager, Sales - GBS

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Business Manager, Sales - Retention do at Fiserv:

• Merchant retention, relationship management, and improving overall Merchant satisfaction.

What will you do:

• Develop and implement strategies to improve Merchant retention rates.
• Analyse Merchant behaviour and identify factors contributing to churn. Monitor churn rates and Merchant satisfaction metrics.
• Conduct Merchant surveys, focus groups, and feedback sessions to gauge satisfaction.
• Identify at-risk customers and implement retention programs (e.g., Offers and Promotions offers).
• Track reasons for Merchant attrition and develop targeted actions to reduce it.
• Collaborate with marketing, sales, and Merchant service teams to ensure a consistent and personalized Merchant experience.
• Align retention strategies with business goals and Merchant insights. Measure and report the success of retention initiatives and campaigns.
• Establish and track key performance indicators (KPIs) related to Merchant retention, such as retention rate, Net Promoter Score (NPS), Merchant satisfaction score, and churn rate.

What will you need to know:

• 3-5 years of experience in Merchant retention, Merchant success, or a related field.
• Preferable Experience working with Merchant data analysing trends, and analytics platforms.
• Merchant Relationship Management experience.
• Bachelor’s degree - Typically in Business Administration, Marketing, Communications, or a related field.
• Using analytics tools to track Merchant behavior, identify trends, and measure retention metrics.
• Preparing and presenting regular reports on retention performance to senior management.
• Focussing on increasing the Merchant lifetime value by nurturing high-value relationships.
• Implementing targeted programs for high-value or high-potential customers.

What would be great to have:

• Master's in Business Administration (MBA) or a related field could be beneficial.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.