Business Integration Developer - Operations

This role is responsible for programming and maintaining mid office technology and agent systems, scripts and applications available in the Systems Integration technology platform. This role has accountability and responsibility for the daily review of open projects relative to the automated quality control systems, ad hoc programming projects, documentation of processes and business analysis efforts. The objective of this role is to support our corporate travel division with creative solutions that increase productivity related to the agent workflow process, end-to-end automation, client services and operational quality assurance. This position reports to the Director of Automation with a high level of communication between departments.

RESPONSIBILITIES  GDS Configuration and queues creation  Creation of smart flows and smart triggers  Creation of parameters for building the PNR  Basic working of online booking tool  Understanding of workflow starting from PNR created online and how it will fall on GDS and proceed ahead with ticketing.  Parameters for profile creation  Setup of form of payment.  Understanding the PNR cycle.  Manage configuration, customization and integration of the GDS with online booking tool.  Review issues and solutions with various supplier partners, such as Concur Compleat, Booking Builder, Travelport Plus, and any others, to analyze new and existing opportunities.  Proficient in project management across departments & systems, ensuring the timely delivery of requests and appropriate tracking of requirements as defined.

REQUIREMENTS  Experience working directly with travel quality controls systems / mid office o Concur Compleat, Booking Builder, Travelport Plus etc.  Basic working knowledge of online travel booking tools  Familiarity with database administration  Experience and understanding of version control concepts and practical application of systems  Strong teamwork and interpersonal skills  Excellent verbal and communication skills. Proficient in setting and managing internal and external customer expectations  Strong organizational skills required to handle multiple projects and priorities simultaneously  Must be able to work independently and complete deliverables on time and with the highest level of quality  Substantial skills and proven working knowledge with Amadeus, with an understanding of industry and corporate standards  Ability to translate business requirements into a technical project/task list, and communicate the desired functionality vs. current state to applicable parties. Knowledge of the entire Microsoft Office suite of products  Bachelor’s degree or equivalent experience  Knowledge of PMP is an additional benefit.

Job Type: Full-time

Pay: From ₹800,000.00 per year

Schedule:

• US shift

Experience:

• Travel Domain: 5 years (Preferred)

Work Location: In person