Quality Analyst- Operations

The objective for this role is to support the corporate travel division with the review and deployment of initiatives developed to enhance end to end standard processes within the quality control system and other 3rd party vendor applications. The specialist is directly involved in overseeing the quality of our PNR transactions, corporate end to end process, including mid office routines and the quality of automation developed for productivity and increased revenue. The specialist will be directly involved in implementing and monitoring programs for efficient fulfillment and account change management. The specialist will facilitate and participate in projects that impact our organization as a whole. This individual is directly involved with the implementation of clients helping to ensure complete end to end processing of client services and is responsible for reviewing and delivering content for the training of corporate travel counselors on operational & service standards. This position reports to the Director of Quality and Development, and will have a high level of communication and coordination between departments. Monitor GDS requirements and technical issues related to quality control systems, agent tools, and scripts.

RESPONSIBILITIES  Quality control of propriety system as well as 3rd party vendor applications.  Mid office automation routines with quality  Doing regular testing and finding out BUGS if any  Setting of quality parameters  Audit process and travel bookings  Identify process inconsistencies and recommend improvements to reduce error  Assist in developing QA framework  Deployment of initiatives developed to enhance end to end standard processes  Participate in new client implementations and existing client change management requests Provide consultation on capabilities and collect requirements and provide an oversight of quality control & reporting processes..

REQUIREMENTS  8+ years travel operations and/or travel experience.  Bachelors’ degree or equivalent experience.  Strong Teamwork and interpersonal skills, strong organizational skills required to handle multiple projects and priorities simultaneously.  Knowledge of reporting systems & an understanding of quality control systems  Competence with the technical environment, reservation products and procedures with an understanding of industry standards.  Excellent verbal and communication skills. Proficient in setting and managing internal and external customer expectations.  Creative, logical, independent, strong organizational and project management skills, detail oriented.  Experience of Amadeus is must  Certification in Six Sigma is must

Job Type: Full-time

Pay: From ₹700,000.00 per year

Schedule:

• US shift

Experience:

• Travel Domain: 8 years (Required)
• Amadeus: 8 years (Required)

License/Certification:

• Six Sigma Certification (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person