Business Development Manager

Government Liaison and Institutional Engagement:

• Build and maintain strong professional relationships with the Ministry of Foreign Affairs (MOFA) and High Commissions.
• Serve as the primary point of contact for government stakeholders, ensuring alignment on service objectives and prompt resolution of issues.

2. Insurance Relationship Management: -

• Develop and maintain ongoing relationships with existing insurance companies, acting as a key account manager for service coordination, issue resolution, and strategic alignment.
• Work closely with insurance partners to understand evolving needs and ensure delivery of value-added services that strengthen the partnership.
• Schedule and conduct regular review meetings (both virtual and in-person) to present performance reports, discuss challenges, and explore new areas of cooperation.

3. Provider Network and Healthcare Partner Support

• Support the Provider Networking Team in the empanelment and on boarding of hospitals, clinics, and diagnostic centers across the GCC.
• Facilitate documentation, relationship-building, and on boarding activities for new providers, ensuring alignment with service quality standards and commercial terms.

Business Development and Client Acquisition

• Identify and target potential clients across government, corporate, and healthcare segments within the GCC region.
• Develop proposals, lead presentations, and conduct client pitches tailored to the specific needs of prospective partners.
• Maintain an active pipeline of business opportunities and provide regular updates to senior management on the status and conversion ratio.

Operational and Customer Support

• Assist the operations and customer service teams in addressing client and patient queries.
• Ensure timely resolution of service-related issues and act as an escalation point for complex cases requiring managerial intervention.
• Support service quality audits and participate in designing solutions to enhance client experience.

Client Engagement, Retention, and Service Excellence: -

• Actively engage with existing clients through scheduled virtual and physical meetings, relationship reviews, and service feedback sessions.
• Prepare and present detailed Management Information System (MIS) reports covering KPIs, claims data, service metrics, and operational insights.
• Provide tailored presentations to clients showcasing improvements, innovations, and outcomes aligned with client objectives.

. Reporting and Strategic Communication: -

• Maintain accurate and up-to-date records of all client communications, meeting outcomes, and follow-ups using CRM tools or designated platforms.

Contribute to internal strategic planning sessions by sharing client feedback, market intelligence, and service improvement suggestion