Senior Claims Manager

3 - 6 years

5 - 7 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Manage and lead a team of claims specialists, providing guidance, mentorship, and support to ensure exceptional customer service and efficient claims processing.

  • Oversee the end-to-end claims process, from initial claim submission to resolution, ensuring accuracy, compliance, and timely processing.
  • Implement and maintain quality control measures to uphold the highest standards of claims handling

  • Interact with policyholders, agents and other stakeholders to address claim related inquiries and concerns.

  • Utilize claims data and analytics to identify trends, patterns and opportunities for process improvement.

  • Ensure compliance with insurance regulations and company policies in all claims processing activities.

  • Monitor and report on departmental performance metrics, including claims processing times, customer satisfaction and efficiency.

  • Identify and implement process enhancements to streamline claims operations and enhance the customer experience.

  • Provide training and development opportunities for team members to enhance their skills and knowledge.

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