Business Development Manager - Collections/BPO

About the Role:

As a BDM Collections/BPO, you will be responsible for driving new business acquisition, forging strategic partnerships, and enabling revenue growth within the collections and recovery outsourcing space. You will collaborate with collection agencies, BPOs, and recovery service providers to position Credgenics solutions as a transformative enabler for operational efficiency, improved recovery rates, and regulatory compliance.

Roles and Responsibilities:

• Business Development & Sales Strategy
• Identify, target, and acquire new business opportunities within collections agencies, recovery BPOs, and contact center networks.
• Develop and execute sales strategies to increase Credgenics’ adoption across outsourcing partners, ensuring measurable revenue growth.
• Build and maintain long-term relationships with decision-makers including CEOs, Operations Heads, Collection Managers, and Compliance Leads.
• Collaborate with internal teams to design solutions that address the operational, compliance, and performance needs of collections organisations.
• Negotiate and close high-value deals aligned with company goals and revenue targets.
• Market & Industry Intelligence
• Track industry trends, regulatory changes, and outsourcing dynamics to identify emerging business opportunities.
• Gather competitive intelligence to strengthen Credgenics’ positioning in the BPO and collections ecosystem.
• Partner with marketing to create targeted campaigns, case studies, and solution-specific collateral for the outsourcing sector.
• Revenue Growth & Relationship Management
• Drive upsell and cross-sell opportunities within existing outsourcing partners.
• Manage the complete sales cycle from lead generation to contract closure and ongoing account management.
• Maintain an active pipeline with accurate tracking of opportunities, revenue forecasts, and conversion metrics.

Requirements and Skills:

• 5–10 years of experience in B2B sales, business development, or partnerships, preferably in the collections, BPO, or outsourcing industry.
• Strong understanding of collections processes, performance metrics (e.g., DPD, recovery rates, productivity KPIs), and compliance requirements.
• Proven success in closing high-value contracts and building senior-level relationships.
• Experience in SaaS, fintech, or tech-led solutions for contact centers/collections will be an added advantage.
• Excellent communication, negotiation, and presentation skills.
• Self-motivated, result-driven, and comfortable working in a fast-paced, high-growth environment.
• Bachelor’s degree required; MBA or equivalent preferred.