Posted:1 month ago|
Platform:
Work from Office
Full Time
Handle inbound queries from Google Ads, Meta Ads (Facebook/Instagram), and WhatsApp Business Dashboard.
• Respond promptly to customer inquiries via WhatsApp, calls, emails, and chats.
• Understand customer needs and provide relevant product/service information.
• Convert leads into successful sales through consultative selling and relationship-building.
• Ensure a professional, courteous, and solution-oriented approach in every interaction.
• Maintain high response speed and follow-ups to increase conversion ratio.
• Provide complete product knowledge, offers, and solutions, guiding customers to purchase confidently.
• Achieve monthly and quarterly sales targets (primary & secondary sales).
• Upsell and cross-sell relevant products based on customer requirements.
• Maintain accurate records of customer interactions, leads, and closures in CRM/dashboard.
• Share daily/weekly sales reports with management.
• Coordinate with digital marketing, operations, and logistics teams for smooth order processing.
• Suggest improvements in inbound funnel (ad-to-query-to-sale)
Freecia Professional India
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