Business Development Executive ( Contact center services)

Job Description

We are seeking a dynamic and results-driven Business Development Executive (BDE) to spearhead growth initiatives for our Call Center and Contact Center projects. The ideal candidate will have a proven track record in generating leads, building client relationships, and driving revenue in the customer service solutions industry. This role requires expertise in omni-channel communication systems, CRM tools, and contact center technologies. Role & responsibilities Lead Generation & Client Acquisition: Identify and develop new business opportunities for BPO, Call Center, and Contact Center services through market research, networking, cold calling, and online platforms. Sales Strategy & Executive : Drive sales efforts to secure outsourcing contracts, handle negotiations, and close deals with Domestic and international clients through inbound/outbound call services, omni-channel integration Market Research & Analysis: Conduct research to identify trends in customer service technology and competitor offerings. Collaboration & Communication : Work closely with internal teams (e.g., operations, marketing, IT) to ensure seamless delivery of client projects. Performance Monitoring : Track sales metrics such as lead conversion rates, revenue growth, and customer satisfaction. Networking & Relationship Management : Represent the company at industry events, conferences, and client meetings to build professional connections. Preferred candidate profile Bachelor's degree in Business Administration, Marketing, or a related field(preferred). 2 to 5 years of experience in business development or sales roles within the call center/contact center industry. Strong knowledge of omni-channel communication systems and CRM tools. Excellent communication, negotiation, and interpersonal skills. Proven ability to meet sales targets under pressure. Analytical mindset with the ability to interpret data for strategy development Perks and benefits Competitive salary package. Performance-based incentives and bonuses. Opportunities for career growth within a fast-paced environment. Access to training programs for professional development.