Job
Description
As a Front Desk Executive at our company, your role involves providing exceptional client experience and ensuring smooth operations at the front desk. Your responsibilities include: - Greeting and welcoming clients with warmth and professionalism to create a luxurious first impression - Managing daily front desk operations including check-ins, check-outs, and handling inquiries in person, over the phone, or via email - Scheduling, confirming, and following up on client appointments to enhance customer satisfaction - Maintaining a clean, organized, and visually appealing front desk and reception area - Ensuring all waiting areas are well-maintained and stocked with amenities and literature In addition to front desk management, you will be responsible for telecalling and lead follow-up: - Calling and following up with new and existing leads promptly to convert inquiries into bookings - Maintaining a lead database and tracking follow-up schedules, conversions, and reasons for drop-off - Reaching out to past clients for re-engagement and upselling of new or relevant services You will also be involved in business development activities to drive revenue growth: - Assisting in planning and executing promotional campaigns, packages, or events to attract new clients - Collaborating with the marketing team to provide input on target audiences and service popularity - Identifying opportunities for cross-selling and upselling based on client profiles and service usage - Working towards achieving or exceeding client acquisition and retention goals Your coordination and operational oversight responsibilities include: - Coordinating daily task schedules with doctors, aestheticians, and therapists for smooth operations - Ensuring treatments start on time and treatment rooms are properly prepared - Monitoring and managing the cleanliness, ambiance, and readiness of treatment areas - Tracking and reporting any maintenance issues that need immediate attention You will also provide support in inventory management and medspa operations: - Assisting in managing inventory for skincare products, consumables, and medicines - Maintaining accurate logs for product usage, reorder levels, and supplier coordination - Helping prepare treatment kits or items required by staff for each procedure as per protocol Additionally, you will have some administrative responsibilities: - Maintaining daily reports on client footfall, revenue, lead conversions, and staff attendance - Handling client feedback or concerns gracefully and escalating when necessary - Ensuring alignment with service protocols, confidentiality, and luxury brand standards This is a full-time position with a day shift schedule. The ideal candidate should have a Bachelor's degree and at least 1 year of experience in customer service or business development. Fluency in English, Punjabi, and Hindi is required. Work location is in person.,
