Business Cum Operations Coordinator

Job Title: Business Cum Operations Coordinator Location: Trivandrum Experience: 0 to 1 Years Company: LiLO (Live Local) – A leading eCommerce platform delivering high-quality products directly to customers. About the Role: LiLO is looking for a proactive and customer-focused Business Cum Operations Coordinator to join our dynamic team. The ideal candidate will have a strong understanding of customer handling, order management, and coordination with delivery teams to ensure a smooth post-purchase experience. If you’re organized, solution-oriented, and passionate about ensuring customer satisfaction, this role is for you. Key Responsibilities: 1. Customer Support Handling: Respond to customer queries, issues, and complaints promptly across various channels including calls, WhatsApp, and emails. 2. Order Fulfillment Coordination: Work closely with inventory and logistics teams to ensure accurate and timely order processing and delivery. 3. Delivery Team Coordination: Assign and track delivery agents for timely pickups and deliveries, and resolve last-mile issues. 4. Customer Feedback Management: Collect and analyze customer feedback to improve service quality and report recurring issues to relevant teams. 5. Return & Exchange Handling: Manage product return, exchange, and refund processes in line with company policies. 6. Issue Escalation & Resolution: Proactively identify and escalate recurring or critical issues to ensure swift resolution. 7. Documentation & Reporting: Maintain clear logs of customer interactions, order issues, and resolutions for internal reporting and analysis. 8. Product Awareness: Maintain a strong understanding of LILO’s product range to better assist customers and recommend suitable alternatives when needed. 9. Process Improvement: Suggest and implement improvements in support and delivery processes to enhance overall efficiency. 10. Team Collaboration: Collaborate with sales, inventory, and tech teams to ensure a seamless end-to-end customer experience. Qualifications: Bachelor’s degree in Business, Commerce, or a related field preferred. 0 to 1 years of experience in customer support, delivery coordination, or order management, ideally in an eCommerce or retail environment. Skills Required: Excellent communication and interpersonal skills. Problem-solving mindset with a focus on customer satisfaction. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with CRM and order management systems is a plus. Team player with good coordination and follow-up skills. If you’re ready to be a key part of ensuring LILO’s customers have a delightful experience every step of the way, apply now and grow with us! Job Types: Full-time, Permanent Benefits: Flexible schedule Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Work Location: In person