Business Analyst

Job Description

Job Title: Business Analyst Location: Gurgaon Experience Required: 2-3 Years Employment Type: Full-time Job Overview Swaran Soft Support Solution Pvt Ltd is seeking a dynamic, forward-thinking Business Analyst with 2-3 years of experience , ideally in AI/ML-focused environments. The ideal candidate will have strong skills in requirement analysis, documentation, stakeholder collaboration , and hands-on exposure to AI technologies , including LLMs (Large Language Models), Prompt Engineering, and Agentic AI . This is a high-impact role that requires working closely with developers, data scientists, and project managers to ensure the successful design and delivery of intelligent business solutions. Key Responsibilities Requirement Gathering Analysis Collaborate with business stakeholders to gather, define, and refine business and technical requirements. Identify gaps in existing workflows and recommend data-driven improvements, particularly leveraging LLMs and Agentic AI capabilities. Documentation Process Mapping Prepare comprehensive BRDs , FRS , and User Stories with a clear understanding of AI-driven solution design. Create process maps, user flows, and wireframes to guide technical implementation. AI/ML LLM Project Collaboration Work alongside AI/ML teams to: Define data inputs, expected model outcomes, and business impact. Collaborate on prompt engineering strategies for LLM applications (e.g., GPT, Claude, PaLM). Explore use cases for Agentic AI systems to automate decision-making and enhance customer/user experiences. Monitor and analyze AI/LLM outputs to ensure alignment with business goals. Prompt Engineering LLM Optimization Draft and test prompts for different LLM-based use cases to improve output accuracy and utility. Develop prompt templates for reuse across departments and optimize based on iterative feedback. Stakeholder Communication Alignment Act as the bridge between technical and non-technical teams to ensure common understanding and smooth delivery. Provide consistent progress updates and demos to internal teams and clients. Testing Quality Assurance Support in UAT planning and execution , ensuring that LLM/AI-driven systems meet acceptance criteria. Track bugs and iterate with the dev team to improve solution robustness and performance. Research Competitive Analysis Stay updated with the latest trends in AI, LLMs, Prompt Engineering , and Agentic AI . Analyze competitor solutions and recommend strategies for innovation and optimization. Required Skills Qualifications Bachelor s degree in Computer Science, IT, Business Administration , or related fields. 2-3 years of experience in Business Analysis , especially in AI/tech environments. Strong understanding of AI/ML lifecycles , including LLMs, prompt engineering techniques , and agent-based AI systems . Familiarity with AI model structures, training data considerations, and performance metrics. Experience with tools like Jira, Confluence, Trello, SQL , and Excel for documentation and project tracking. Knowledge of process mapping tools (Lucidchart, Visio, etc.). Excellent analytical, problem-solving, and communication skills. Preferred Skills Certification in Business Analysis (CBAP/CCBA) or AI/ML (Coursera, edX, etc.). Knowledge of Agile/Scrum methodologies . Understanding of API integrations , predictive analytics , and data visualization tools. Exposure to Python, R , or other data analysis/programming languages. Experience with LLM platforms such as OpenAI, Hugging Face, Cohere , or Anthropic . Why Join Us Be a pioneer in implementing LLM and Agentic AI in real-world business solutions. Work on cutting-edge AI technologies in a collaborative environment. Gain end-to-end exposure to AI solution delivery and innovation strategy.