Business Analyst SME Sea Port Customs Systems

Key Responsibilities

1. Business Analysis & Requirements Management

• Analyze

  end-to-end sea port and customs workflows

  , including
• Vessel arrival & departure
  
• Manifest submission (Import / Export / Transit)
  
• Customs declaration & valuation
  
• Risk assessment & selectivity
  
• Inspection & clearance
  
• Port gate operations
  
• Cargo release & post-clearance audit
  
• Gather, document, and validate:
  
• Business Requirements (BRD)
  
• Functional Requirements (FRD)
  
• Use Cases & User Stories
  
• Translate operational requirements into

  clear functional specifications

  for development teams.

2. Subject Matter Expertise (Sea Port & Customs)

• Act as the

  primary domain expert

  for:
• Customs laws, regulations, and procedures
  
• Sea port operational processes
  
• HS Code classification & tariff management
  
• Risk profiling & compliance frameworks
  
• Provide expert input for:
  
• Customs ERP systems
  
• Port Community Systems (PCS)
  
• Trade portals & logistics platforms
  
• AI-based risk and inspection systems
  
• Blockchain-based trade & payment solutions
  

3. Digital Transformation & System Design

• Support design and implementation of:
  
• Customs clearance systems
  
• Port and logistics platforms
  
• Digital payment & wallet systems
  
• Trade finance & duty collection systems
  
• Ensure alignment with:
  
• International standards (WCO, WTO, SAFE Framework)
  
• Local customs and port authority regulations
  
• Participate in solution design workshops, system demos, and UAT sessions.
  

4. Stakeholder Management

• Act as a liaison between:
  
• Customs officers
  
• Port authorities
  
• Shipping lines & freight forwarders
  
• IT development teams
  
• External partners & vendors
  
• Conduct workshops and interviews to capture operational pain points and improvement opportunities.
  
• Support change management and user adoption.
  

5. Testing, Validation & Go-Live Support

• Prepare test scenarios and acceptance criteria.
  
• Support:
  
• System Integration Testing (SIT)
  
• User Acceptance Testing (UAT)
  
• Validate system outputs against real customs and port operations.
  
• Assist in go-live activities and post-implementation support.
  

Required Skills & Competencies

Domain Expertise

• Strong knowledge of:
  
• Sea port operations
  
• Customs clearance processes
  
• Import / Export / Transshipment procedures
  
• Cargo inspection & risk management
  
• HS codes, tariffs, duties, and exemptions
  

Business & Technical Skills

• Business analysis methodologies (BPMN, Use Cases, User Stories)
  
• Experience with ERP, Customs Management Systems, or Port Community Systems
  
• Ability to work with technical teams (developers, architects, QA)
  
• Strong documentation and presentation skills
  

Soft Skills

• Excellent communication and stakeholder engagement
  
• Analytical and problem-solving mindset
  
• Ability to work in large, multi-stakeholder government projects
  
• Detail-oriented with a strong compliance focus