Business Analyst

Founded in 2012, Scripbox is a pioneer in the digital financial services category and is recognised for creating simple and elegant user experiences in a complex domain. We do this by simplifying complex investing concepts and automating best practices, so our customers can grow their wealth without worry. We achieve this by combining cutting-edge technology, data-driven algorithms, awesome UX and friendly customer support. Our task is ambitious and we like to work hard as well as smart. We want to build a team that relishes challenges and contributes to a new way of thinking and investing in India. We are also invested in the growth of our colleagues and providing a supportive and thriving working environment for everyone. We have been recognised by Great Place To Work® as one of India’s best companies to work for.

Role Overview:
We are seeking a skilled Business Analyst to join our Platform Team. The ideal candidate will have strong data analysis capabilities, excellent troubleshooting skills, and the ability to collaborate effectively with multiple functions including operations, customer support, and engineering. Strong documentation skills are essential. Key Responsibilities:
Analyse and interpret data to provide actionable insights for platform improvements. Understand system workflows and contribute to optimising processes. Troubleshoot platform issues and work closely with development teams to implement solutions. Collaborate with operations, customer support, and other functions to ensure seamless platform performance. Document processes, workflows, and troubleshooting procedures in a clear and concise manner. Gather and analyse requirements for new features and enhancements. Conduct user acceptance testing (UAT) and support the rollout of new platform features.

Requirements:
2 years of relevant experience Bachelor’s degree in Business, Computer Science, or a related field. Excellent documentation skills with a keen eye for detail. Structured thinking and communication Experience using data to drive decision-making Proficiency in data analysis tools and software like SQL / Excel. Preferred but not essential:
Experience in the fintech or wealth management industry. Why Join Scripbox:
Be part of a dynamic and innovative team dedicated to transforming the wealth management industry. Opportunity to work in a collaborative environment with ample opportunities for professional growth. Competitive salary and benefits package.