Business Analyst / Product Owner Role

Job Description

Role & responsibilities Deliver innovative solutions within our internal Continuous Delivery and Integration solution based on user requirements Build relationships with business and IT representatives at all levels, to assess, initiate, prioritize, refine, and drive appropriate technology solutions Develop and maintain a product roadmap for his/her delivery area that synthesizes the needs of business customers over the long and short term. Manage delivery expectations with customers Create, and groom a backlog of well-formed stories for implementation by the areas scrum team Manage and communicate tradeoff decisions between scope (value / expected ROI) and schedule (higher operating expense in longer release cycles) Effectively negotiate with business and IT stakeholders to prioritize work to be delivered by the Agile Scrum Team each sprint Excellent written and verbal business and technical communication skills, working comfortably and ably with stakeholders at the department or division level Must review technical solutions for compliance to business process and objectives, as well as IT standards Work diligently and proactively to research, respond and resolve customer issues in a timely manner Manage to the definitions of done from feature acceptance criteria to release to ship working software to aligned business values Identify trends and opportunities for process optimization, process redesign, or development of new process/policies Preferred candidate profile Project management skills- Planning, Organizing, Risk identification and mitigation, delivery quality and timelines Business analysis, critical thinking, conflict management and problem solving skills Excellent verbal and written communication for influencing and leading customer facing engagements Strong Technical background Knowledge of global best practices in CRM space Experience in BFSI domain shall be preferred but not mandatory. Knowledge of web applications, databases (preferably Oracle), SQL Knowledge of CRMnext.com preferred but not mandatory. Strong knowledge in information technology architecture components, principles, procedures and practices Education | First division (60%) throughout