Business Analyst

As a Senior ServiceNow Business Process Consultant / Business Analyst at NTT DATA in Delhi, Delhi (IN-DL), India (IN), your role involves excelling in strategic process consulting and detailed business analysis. You will lead client engagements from discovery through delivery, becoming a trusted advisor to clients and helping them optimize their ServiceNow implementations. Key Responsibilities: - Lead functional discovery sessions and process workshops to define client-specific business process solutions. - Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, and ITAM. - Create dynamic collateral such as process workflows, workshop presentations, and training materials. - Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities. - Develop and maintain end-to-end process flows and gap analyses to support solution design. - Prepare and execute test plans, facilitate UAT, and support go-live activities. - Lead client training sessions and create user-friendly job aids to support platform adoption. - Serve as the eyes and ears of the delivery team throughout the project lifecycle. - Facilitate stakeholder demos and provide solution-focused support to improve process efficiency. - Collaborate with project leadership to ensure alignment between business goals and technical solutions. Qualifications: - 3-5 years of experience in ServiceNow consulting, with hands-on expertise in multiple modules. - 3-5 years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement. - Proven ability to lead client workshops and translate business needs into actionable solutions. - Strong understanding of Agile methodologies and experience supporting Scrum teams. - Required ServiceNow Certifications: CSA and at least 1 CIS-(any). - Excellent communication, facilitation, and documentation skills. Why Join Us: - Work with top-tier clients and cutting-edge ServiceNow solutions. - Be part of a collaborative, fast-paced, and growth-oriented consulting team. - Make a meaningful impact by helping organizations transform their business processes. About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. They serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team in more than 50 countries, NTT DATA offers business and technology consulting, data and artificial intelligence, industry solutions, as well as application and infrastructure development and management. As one of the leading providers of digital and AI infrastructure in the world, NTT DATA is part of NTT Group, investing over $3.6 billion each year in R&D to enable organizations and society to move confidently into the digital future.,