Business Analyst

Role: Senior Manager Business Analyst (Infra & Real Estate Management)

Job Purpose:

Focus on automation of functions handling infrastructure, real estate and incident management platforms, ensuring operational efficiency and compliance through digital solutions.

Key Accountabilities:

• Manage business requirements for Integrated Workplace Management System (IWMS) for Asset, Space, Lease and property cost optimization or similar platform in CREM space.
• Oversee Servicenow/Salesforce based incident management tool for all complaints related to infrastructure, registered by bank users.
• Identify opportunities to automate workflows and improve user experience across infra and facilities platforms.
• Ensure seamless integration of IWMS and incident management tools with enterprise systems.
• Develop dashboards and reporting for infra performance and cost control.
• Work with facilities, IT, and vendor teams to deliver platform enhancements.
• Ensure data security and compliance with organizational standards in infra-related platforms.
• Co-ordination with vendor, stakeholders, multiple units within Risk for approvals etc.

Skills & Competencies:

• Strong analytical, documentation, and stakeholder management skills.
• Ability to manage multiple projects and deliver within timelines.
• Preferably knowledge of facilities and real estate management processes.
• Ready to adopt with Agile framework (scrum) and tools like Azure DevOps. Knowledge of scrum artefacts.
• Good understanding of software development concepts (APIs, database etc.)

Qualifications:

• Minimum 5 years in Business Analyst role, preference within Infra, Real Estate, or Facilities Management domains.

Bachelor's/Master's degree in Business, Engineering, or related field.