Business Analyst

Role & responsibilities:

Requirement Gathering & Documentation

• Conduct discovery sessions and stakeholder interviews to gather business, functional, and technical requirements.
• Create high-quality requirement documents: BRDs, FRDs, user stories, process flows, and acceptance criteria.
• Collaborate with solution architects, developers, and data scientists to ensure mutual understanding and feasibility.
• Maintain traceability of requirements throughout the project lifecycle.

Project Support & Communication

• Serve as a communication bridge between customers and implementation teams.
• Support in sprint planning, backlog grooming, and UAT.
• Support in monitoring changes to scope and impact on timelines or budgets and change request processes.

Sales & Marketing Enablement.

• Work with pre-sales and delivery teams to develop solution pitches, proposals, and estimates. • Develop and maintain case studies, project summaries, and reusable solution templates.

• Help create visually compelling decks and documentation for sales meetings. Collaborate with the marketing team to publish project showcases, blogs, and thought leadership content on the website.

Process & Quality Support

• Support internal teams in standardizing BA practices and documentation templates.

• Contribute to the continuous improvement of project onboarding, discovery, and knowledge transfer processes.

Required Skills & Qualifications:

• Bachelors degree in engineering IT, Business, or a related field
• 2 5 years of experience in a Business Analyst or similar role within IT Services, ideally in development, data, or AI domains.
• Strong knowledge of SDLC (Agile/Scrum and/or Waterfall) and hands-on experience with tools like Jira, Confluence, and MS Office Suite.
• Ability to create wireframes, data flow diagrams, and mock-ups.
• Excellent verbal and written communication skills, with the ability to explain complex topics to both technical and non-technical audiences.
• Strong documentation skills able to prepare detailed yet concise documents.
• Experience working closely with both sales and delivery teams is highly desirable.
• Familiarity with publishing content to websites (WordPress or CMS tools) is a plus.
• Exposure to Data Engineering, Business Intelligence, or AI/ML project types.
• Comfortable presenting solutions and supporting demos in pre-sales scenarios.
• Proactive, organized, and self-driven with a customer-first mindset.
• Strong stakeholder management and interpersonal skills.