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Job Title: Business Analyst (Cargo Domain) Experience: 5-10 Years Location: Remote Job Type: Full-time Notice period: - Immediate Joiner KEY RESPONSIBILITIES Collaborate with stakeholders to understand business objectives and elicit requirements. Analyze existing systems and processes to identify areas for improvement or modification. Work closely with development teams to address and fix code issues. Define requirements for enhancements and new features, ensuring alignment with business goals. Collaborate with developers and architects to define specifications for the development of new features. Ensure that new features align with business requirements and contribute to the overall improvement of the application. Investigate and resolve issues reported by users or identified through monitoring. Collaborate with technical teams to implement corrective measures and ensure system stability. Utilize data and analytics to identify potential issues before they impact the system. Work on strategies to proactively address and prevent future maintenance challenges. Propose and implement changes to the system to keep it aligned with evolving business needs. Work on continuous improvement initiatives to enhance the application's functionality and performance. EXPERIENCE 5+ years of experience in IT Industry relevant field and knowledge of Cargo systems. KNOWLEDGE and SKILLS Bachelor’s degree in Business Administration, Computer Science, or related field. Strong in ground handling, experience in iBS or cargo spot (Travel domain experience – Cargo Systems) Proven experience as a Business Analyst Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. In-depth understanding of software development life cycle (SDLC) and agile methodologies. Experience in working with code fixes, enhancements, and new feature development. Familiarity with corrective, predictive, and evolutionary maintenance practices. Proficient in requirement gathering, analysis, and documentation. Strong collaboration skills with the ability to work effectively with cross-functional teams. Create/Manage Backlog Specifies Functional requirements, Non‐Functional Requirements and Acceptance Criteria. EDUCATION and QUALIFICATIONS Bachelor’s degree in Computer Science, Information Technology, or a related field. Proven experience as a Business Analyst in the Cargo domain About IGT Solutions: IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam, with 25000+ CX and Technology experts from 35+ nationalities. IGT's Digital team collaborates closely with our customers business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience. Our offerings include industry solutions as well as Digital services. We work with leading global enterprise customers to improve synergies between business & technology by enabling rapid business value realization leveraging Digital Technologies. These include lifecycle transformation & rapid development / technology solution delivery services delivered leveraging traditional as well as Digital Technologies, deep functional understanding and software engineering expertise. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. Show more Show less
