Business Analyst

Key Responsibilities:

Product Requirement Management

• Collaborate with Product Managers &/or business stakeholders to gather, define, and refine business/product requirements.
• Translate business objectives into clear, actionable user stories, workflows and acceptance criteria.
• Maintain product documentation such as process flows, release notes, and backlog items.
• Manage and groom the product backlog using tools like JIRA, Confluence, or Azure DevOps.
• Support the creation and maintenance of project plans, test cases, and go-to-market plans.

Stakeholder Collaboration

• Act as the bridge between business, product, UX, and technology teams to ensure clarity & alignment.
• Facilitate workshops and interviews with internal and external stakeholders to capture pain points and opportunities.
• Support product discovery activities (journey mapping, persona definition, MVP scoping.
• Provide training and support to internal teams on the use of the new digital systems.
• Participate in sprint ceremonies, requirement walkthroughs, and backlog refinement sessions.

Process Optimization

• Map current (as-is) and future state (to-be) customer journeys and operational workflows.
• Identify inefficiencies or manual touchpoints that can be automated or optimized, and propose improvements.
• Collaborate with operations and tech teams to streamline processes.

Data-Driven Decision Support

• Conduct market and competitor analysis to recommend product enhancements.
• Track product performance metrics and prepare reports for decision-making.

Quality & Testing Support

• Support UAT planning and execution by aligning business users and ensuring traceability of requirements.
• Validate that product features meet the intended outcomes before go-live.

Operational Excellence

• Ensure documentation, artifacts, and reporting adhere to team standards.
• Create / maintain Standard Operating Procedures (SOPs) and internal process documentation.
• Support consistency in delivery across projects through reusable templates and checklists.
• Contribute to knowledge-sharing within the product team.

Key Qualifications

• Bachelors degree in Business Administration, Computer Science, Engineering, or a related field.
• 36 years of business analysis experience in digital platforms, preferably in insurance, fintech, or e-commerce.
• Experience working in Agile/Scrum environments with cross-functional product squads.
• Familiarity with SDLC and product lifecycle practices.

Core Skills

• Strong analytical and problem-solving skills; proficiency with SQL, Excel, or BI tools is a plus.
• Familiarity with customer journey tools (e.g., Miro, Figma, MS Visio) and backlog management systems (e.g., JIRA).
• Excellent verbal and written communication skills; able to distill complex information clearly.
• Exposure to APIs, product integrations, or digital onboarding flows is a plus.
• Understanding of health or general insurance products (quote, bind, issue, claim) is highly desirable.
• Experience working in regulated environments or with compliance teams is a plus.
• Comfortable navigating ambiguity in fast-evolving, startup-like environments.
• Product mindset with a focus on outcomes, not just deliverables.
• Exposure to quality standards, process controls, and knowledge management practices, especially from an operational excellence perspective is a plus.

Why Join Us?

• Work at the forefront of digital insurance transformation in the MENA region.
• Be part of a high-impact product team driving innovation in customer experience.
• Flexible, collaborative, and diverse team culture.
• Opportunities for professional growth and exposure to end-to-end product development.

How to apply:

Send your resume at careers@insurancemarket.ae with Subject Line "Business Analyst - Remote Opportunity".