6 Brokerage Operations Jobs

As the Lead - Product Management at Fidelity Center for Applied Technologies (FCAT), you will play a crucial role in developing innovative solutions within the financial services sector to enhance value for end customers. Your responsibilities will include analyzing data, gathering requirements, translating business vision into actionable stories, and collaborating cross-functionally in an Agile environment. To excel in this role, you should have a solid understanding of Capital Markets, Brokerage Functions, and Trading, along with a broad knowledge of Fidelity's diverse offerings across Personal Investing, Workplace Services, and Fidelity Institutional. Your expertise in business analysis, prioritization of features, and customer-centric approach will be essential for delivering new features and enhancements to the platform. Your ability to synthesize requirements into Agile narratives, maintain the backlog, and prioritize features will be key in driving customer value and business results. Additionally, your subject matter expertise in Financial Services, Brokerage Operations, and Trade Processing will help address client needs effectively. Working at Fidelity means contributing to a culture that values innovation and excellence in financial services. As part of FCAT, you will have the opportunity to work on cutting-edge technologies such as cryptocurrencies, artificial intelligence, and cloud computing. Your work will have a direct impact on millions of investors, businesses, and advisors who rely on Fidelity for their financial needs. This position is available in either Bangalore or Chennai, with shift timings from 11:00 AM to 8:00 PM. While an MBA is preferred, it is not mandatory. Experience with Jira or similar Agile tools is desirable. If you are passionate about driving innovation and delivering customer value in a dynamic environment, we welcome you to join our team at Fidelity.,

The candidate will be responsible for working closely with advisors and clients to address service issues, requests, policies, procedures, and account-related information. Your primary role will involve direct communication with clients and advisors to assist them with their inquiries, address open issues, and resolve high-level problems over the phone in a timely manner. The focus will be on creating and delivering a unique client experience that defines and differentiates advisors" practices. Your aim will be to provide exceptional customer service by responding to advisor and client inquiries promptly in a customer-focused environment. Key Responsibilities: - Serve as the first point of contact for addressing service issues, troubleshooting, and entering complex service requests into appropriate systems for resolution. - Educate clients and advisors on newly implemented services, systems, or procedures to enhance self-service efficiency. - Process complex service transactions or resolve account service casework initiated through web-based or paper forms, using computer applications in a timely manner to meet or exceed service goals. - Engage directly with customers through inbound/outbound phone queues to provide accurate and immediate solutions for transactions and service requests, utilizing internal computer applications and entering all relevant information into the appropriate system. - Participate in team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues, and identify opportunities for process improvement. Required Qualifications: - Graduate/Post-Graduate in finance, commerce, business management, or operations discipline. - Minimum of 1-3 years of relevant work experience. - Strong written and verbal communication skills. - Ability to explain complex policies or concepts in a timely manner. - Excellent customer service skills. - Ability to simplify complex policies or concepts into easy-to-understand language. Preferred Qualifications: - Up to 3 years of customer service experience. - Exposure to the financial services industry with knowledge of products and services in Securities & Brokerage Operations & Insurance sector. About Our Company: Ameriprise India LLP has been offering client-based financial solutions for 125 years to help clients plan and achieve their financial goals. We are a U.S.-based financial planning company headquartered in Minneapolis with a global presence. Our focus areas include Asset Management and Advice, Retirement Planning, and Insurance Protection. Join our inclusive, collaborative culture that values your contributions and work alongside talented individuals who share your commitment to excellence. You will have ample opportunities to leave your mark in the office and make a difference in your community. If you are talented, driven, and seek to work for an ethical company that values its employees, take the next step and build your career at Ameriprise India LLP. Full-Time/Part-Time: Full-time Timings: (8:00 PM - 4:30 AM) India Business Unit: AWMPO AWMP&S President's Office Job Family Group: Client Service,

Job Description: 5+ years of hands-on Business Analyst experience. Strong in-depth knowledge of different Corporate Actions. Experience in leading design and implementation of custom and product strategy based technical projects. Strong client connect and should be able to drive the whole Implementation cycle. Should have a good SQL knowledge to carry out the daily work. Have good understanding of the North American/European Capital Markets, Fixed Income & Equity Brokerage Operations. Be able to evaluate business processes, anticipate requirements, uncover areas for improvement, develop and implement solutions and ensure that the solutions meet business needs and requirements. Lead ongoing reviews of business processes and developing optimization strategies Has knowledge of best practices and how own area integrated with others; is aware of the competition and the factors that differentiate them in the market. Collaboratively work with all stakeholders Management, Product, Development, QA and BAU teams. Qualification: BTech/BE/MBA or equivalent discipline.

You will be responsible for leading a team of approximately 20 individuals in the Banking and Capital Markets domain as a Level 5 Transaction Processing Unit Manager for a Non-Voice BPS account (US Client). Your role will involve monitoring, identifying, and resolving performance, behavior, and attendance issues utilizing prescribed performance management techniques. You will conduct performance appraisals, provide constructive feedback, and ensure the team's performance meets the required standards. Additionally, you will offer Subject Matter Expertise, modify operations as necessary to meet service level agreements, and complete all client-related training successfully. It will be your responsibility to hold team meetings, communicate process and client changes within specific timelines, and provide hands-on assistance and mentoring to your team when needed. You will play a crucial role in fostering the development of your team by motivating them, ensuring career advancement, and maintaining a positive relationship with the Company through timely feedback and counseling. Timeliness in reporting and client deliverables, continuous process improvement, and adherence to US Shifts are essential aspects of this role. The ideal candidate should have a minimum of 2+ years of experience in a similar BPO field, preferably within the Banking and Capital Markets Domain. Candidates with experience in other BPO domains such as Accounting or Insurance will also be considered. A background in back-office operations and strong knowledge of Capital Market processes and US Stock Market concepts are preferred. Excellent communication skills, team handling experience, people management skills, and proficiency in MS Office tools are required. A 12+3 degree education is mandatory, with B.Com, BBA, and BBM graduates preferred. Additional certifications related to Financial Aspects or Stock Market subjects are advantageous. Mphasis is a company that leverages next-generation technology to help businesses undergo global transformations. With a focus on customer centricity, Mphasis utilizes cloud and cognitive technologies to deliver hyper-personalized digital experiences. The company's Service Transformation approach assists enterprises in adapting to digital technologies and staying ahead in a changing world. Domain expertise, specialization, and innovation are key factors in building strong relationships with clients.,

You will be responsible for managing a team of approximately 20 people in the Banking and Capital Markets domain as a Level 5 Transaction Processing Unit Manager for a Non-Voice BPS account (US Client). Your primary roles and responsibilities will include monitoring, identifying, and resolving performance, behavior, and attendance issues using prescribed performance management techniques. You will conduct performance appraisals, provide constructive feedback, and ensure the team's performance meets service level agreements. Additionally, you will provide Subject Matter Expertise, complete client-related training, and communicate process and client changes to your team within specific timelines. As a successful candidate, you should have a minimum of 2 plus years of work experience in a similar BPO field, preferably in Banking and Capital Markets Domain. Experience in other BPO domains like Accounting or Insurance will be considered as a secondary preference. You should possess very good knowledge of the Process Domain, specifically Capital Market, and Brokerage Operation functions. Excellent communication skills are essential for client and management calls. Prior experience in team handling within the same industry for at least 2 years is required. Strong people management and group handling skills are vital, along with good technical and PC skills, including proficiency in MS Office Tools. Education-wise, a 12 + 3 Degree Education is mandatory, with B Com, BBA, and BBM Graduates preferred. However, candidates with good work experience in other specializations will be considered. Additional certifications related to financial aspects or stock market subjects are advantageous. Working in US Shifts (India Night shift) is mandatory for this role. You will be expected to take initiative in continuously improving processes, ensuring timeliness in reporting and client deliverables, and fostering the development of your team by providing motivation, career advancement opportunities, and constructive feedback. Hands-on assistance to your team in case of issues, both through direct intervention and mentoring, will be required. Holding team meetings, communicating all changes effectively, and ensuring a long-lasting and fruitful relationship of the team with the Company are integral parts of this role. About Mphasis: Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis, reflected in the Mphasis Front2Back Transformation approach. Front2Back leverages cloud and cognitive technologies to provide hyper-personalized digital experiences. Mphasis Service Transformation helps businesses stay ahead by shrinking the core through digital technologies. Mphasis core reference architectures, tools, speed, innovation, domain expertise, and specialization are essential for building strong relationships with clients.,

About this role: Wells Fargo is seeking a Securities Operations Representative. In this role, you will: Perform various operational tasks on complex securities that require general knowledge of unit functions and systems Support securities operations Identify ways to improve the overall process Perform moderately complex duties such as processing, researching inquires and reconciling transactions Review time sensitive documents Receive direction from supervisor and coordinate situations involving other departments Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 2+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education