Contact Center Specialist

The candidate will be responsible for working with advisors and clients to address service issues, requests, policies, procedures, and account information. You will engage in direct communication with clients and advisors to assist them with queries, open issues, and resolve high-level problems over the phone promptly. The emphasis is on creating and delivering a unique client experience that defines and differentiates advisors" practices. Your role will involve providing exceptional customer service by responding to advisor and client inquiries in a fast-paced, customer-focused environment. As the first point of contact for service issues, you will troubleshoot problems and enter complex service requests into appropriate systems for resolution. You will educate clients and advisors on newly implemented services, systems, or procedures to promote efficient self-service. Processing complex service transactions and resolving account service casework initiated through web-based or paper forms using computer applications in a timely manner to meet or exceed service goals will be part of your responsibilities. Additionally, you will interact directly with customers via inbound/outbound phone queues to provide accurate and immediate solutions to transactions and service requests, utilizing internal computer applications and entering all information into the appropriate system. Participation in team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues, and identify process improvement opportunities is also expected. **Required Qualifications:** - Graduate/post-graduate in finance/commerce/business management/operations discipline - Minimum 1-3 years of relevant work experience - Strong written and spoken communication skills - Ability to explain complex policies or concepts in a time-bound manner - Excellent customer service skills - Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner **Preferred Qualifications:** - Up to 3 years of customer service experience - Exposure to the financial services industry with knowledge of products and services in Securities & Brokerage Operations & Insurance sector **Working Hours:** - Weekend working - Rotational Offs **About Our Company:** Ameriprise India LLP has been providing client-based financial solutions for 125 years to help clients plan and achieve their financial objectives. It is a U.S.-based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning, and Insurance Protection. Join an inclusive, collaborative culture that rewards contributions and work alongside other talented individuals who share a passion for doing great work. You'll have ample opportunities to make a difference in your community and leave your mark at the office. If you are talented, driven, and looking to work for an ethical company that cares, take the next step and build a career at Ameriprise India LLP.,