Contact Center Specialist

2 - 6 years

0 Lacs

Posted:3 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be responsible for maintaining and supporting integrations across platforms. This includes managing upgrades, providing release support, and triaging incidents as needed. Additionally, you will oversee user provisioning, security measures, and ensure compliance with relevant regulations. It is essential to be proficient in working with the Five9 platform. Key Responsibilities: - Maintain and support integrations across platforms - Manage upgrades, release support, and incident triaging - Oversee user provisioning, security, and compliance - Proficient working with Five9 platform Qualifications Required: - Prior experience working with integrations and platforms - Familiarity with the Five9 platform is a plus - Strong understanding of user provisioning, security practices, and compliance measures Note: This is a full-time position with a rotational shift schedule. The work location is in person.,

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