Preferably Engineering Graduate or Diploma in a relevant field. for providing direct support to Broadcast customers and the internal sales team. He should have hands-on experience on Playout Operations, Broadcast Technologies, IP Networking, Video Streaming, Encoding, Servers, etc.

Key Responsibilities:

The person will carry out Broadcast transmission functions including the operation of playout systems, and ingesting.
The person will be responsible for schedule verification, service monitoring and detection and resolution of service incidents.
Quickly Respond to technical errors from the various systems to restore signals.
Quality Control broadcast automation playout, anticipating and correcting errors.
Scheduling play by play events in traffic and automation systems.
Interface with third party providers regarding service provision
Accurately ticket all on-air incidents using established procedures.
Stay alert and engaged, delivering a premium customer experience.
Assist in testing new software and hardware, and help with development of documentation ensuring all processes and procedures are detailed to integrate any new systems, components, or broadcast requirements.
Take initiative and suggest improvements to operational processes.
Demonstrated abilities to monitor quality of outgoing signals and adjust equipment as necessary.
A person should be able to install/configure/troubleshoot and support customer systems in complex Broadcast IT setups.
Work independently on customer systems with guidance from superiors, must be capable to quickly analyse reported issue and act promptly for quick resolution or escalate to superiors.
Troubleshooting and Technical Support -Receive support calls from customers, capture complete information about the issue and work to resolve or escalate the issue / complain.
Must clearly communicate about the issue with customer and senior team members, regularly update complete details and developments of the case.

Qualification & Experience:

Experience in coordinating live and recorded broadcasts, including scheduling, monitoring, troubleshooting, and ensuring the smooth operation of all broadcast systems.
Knowledge about Broadcast Systems, Networking, IT Servers, Storages & Troubleshooting is required.
Individuals with a minimum of 5-7 years of relevant experience in the broadcast industry, with a focus on operating Playout systems and equipment.
Proficiency in the installation, configuration, and maintenance of broadcast IT systems and equipment is a must.
Strong troubleshooting skills to quickly identify and resolve technical issues, ensuring seamless broadcasting.
Candidates with hands-on experience with Playout System, Video Editing systems, and Graphics systems and who have a clear understanding of Television Workflow, Transmission chain, and PCR-Studio workflow.
Familiarity with Ingest & Feed room / Contribution links and related operations/technology.
Must have a good understanding about Ad Insertions, SCTE Markers etc.
Excellent documentation skills, including the ability to create system diagrams and standard operating procedures.
Basic understanding of Transmission Compression chain (Encoders / Decoders) & Video Streaming services.
Should have good understanding of Cloud based Work Flows, CDN etc.
Should have good communication skill.
Available to cover shifts supporting a 24/7/365 operation.

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