for providing direct support to Broadcast customers and the internal sales team. He should have hands-on experience with Broadcast Technologies, IP Networking, Video Streaming, Encoding, Servers, etc.

Key Responsibilities:

The prime responsibility will be, to install/configure/troubleshoot, and support customer systems in complex Broadcast IT setups.
Work independently on customer systems, must be capable of quickly analyzing reported issues, and act promptly for quick resolution or escalate to superiors.
Troubleshooting and Technical Support: Receive support calls from customers, capture complete information about the issue, and work to resolve or escalate the issue/complaint.
The engineer must be committed to delivering technical support within time-sensitive environments for live TV broadcast sites and time-critical applications, The engineer should quickly troubleshoot and diagnose issues over the phone, remote/onsite, / email for the systems presented to him.
Must clearly communicate about the issue with customers and senior team members, regularly update complete details and developments of the case.
Providing all technical support for Pre/Post- Production and Live Coverages
Maintenance of AV Equipment
Identifying, analyzing and rectifying technical faults in equipment and systems.

Qualification & Experience:

Experience in coordinating live and recorded broadcasts, including scheduling, monitoring, troubleshooting, and ensuring the smooth operation of all broadcast systems.
Knowledge about Broadcast Systems, Networking, IT Servers, Storages & Troubleshooting is required.
Individuals with a minimum of 5-7 years of relevant experience in the broadcast industry, with a focus on Broadcast IT systems and equipment.
Proficiency in the installation, configuration, and maintenance of Broadcast IT systems and equipment is a must.
Strong troubleshooting skills to quickly identify and resolve technical issues, ensuring seamless broadcasting.
Candidates should have hands-on experience with Video Editing systems, Graphics Systems, Television Workflow, Transmission chain, and PCR-Studio workflow.
Knowledge of Video Standards and Formats is preferred.
Familiarity with Ingest, Contribution links, and related operations/technology.
Excellent documentation skills, including the ability to create system diagrams and standard operating procedures.
Good understanding of Transmission Compression chain (Encoders / Decoders) and Video Streaming services.
Should have good communication skills.

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