51 Broadband Services Jobs - Page 2

Role: Direct sales (Field sales) ON ROLL Exp: 1+ years in door-to-door sales (Broadband) Salary: Max 3.8 LPA + incentives + travel allowances Location: Chennai, Coimbatore, Trichy, madurai NP: 30 days Interview: direct walk-in Regards 7845475147

Role & responsibilities Job Description Job Title : Account Manager Function: Emerging Business Location : PAN India Reporting to: ZSM Skill: B2B sales(Field work) About Bharti Airtel Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 16 countries across South Asia and Africa. Airtel provides GSM, 3G, 4G LTE and VoLTE mobile services, fixed line broadband and voice services depending upon the country of operation. Airtel had also rolled out its VoLTE technology across seven telecom circles namely Mumbai, Maharashtra and Goa, Madhya Pradesh, Chhattisgarh, Gujarat, Andhra Pradesh & Telangana, Karnataka, Tamilnadu and Kolkata in India and should roll out the technology in rest circles by end of March 2018.[6] It is the largest mobile network operator in India and the third largest in the world with over 386 million subscribers. Job Description Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Preferred candidate profile

Walk-in drive for International Chat Support - Telecom (0-3 years) Walk-in: 24th Jun - 26th Jun (12:30 PM - 4:30 PM) Prodapt Solutions Module 1, Tower 1 ( 3rd Floor ), IT Special Economic Zone Chennai 1 IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Rd, Thoraipakkam, Tamil Nadu 600097 Role & responsibilities Customer Support: - Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products. - Maintain a high level of customer satisfaction by delivering timely and effective solutions. - Process Adherence: - Follow established procedures and guidelines to ensure compliance with company standards and policies. - Accurately document customer interactions and maintain records in the CRM system. - Collaboration: - Work closely with team members and other departments to ensure a seamless customer experience. - Participate in daily meetings and training sessions to enhance skills and knowledge. - Performance Metrics: - Achieve individual and team performance metrics, including NPS and sales targets. - Contribute to ongoing improvement initiatives by providing feedback on processes and customer interactions. Preferred candidate profile Previous experience in a customer service or chat support role, preferably in the telecom industry. - Experience Telecom, Internet, Broadband Services, Anti-virus Product Support, Troubleshooting Router - Switches with International Chat experience are preferred. - Skills: - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficient in using CRM software and other relevant tools. Flexibility: Willing to work in night shift. (2 Way Cab & Shift allowance will be provided) Must have good communication skills. Flexible to work from office (5 days) The candidates should not have any Backlogs (arrears). Interview Process: HR Screening Typing Assessment ( WPM Test Desired score 35 WPM) English Grammar EF SET Test ( 15 min test Desired score 70) L1 with Team Lead L2 with Manager Note: please carry your updated resume and Govt. Id proof and copy of this job posting/Email, 2025 passed out with marksheets & final sem results cleared candidates can apply (Nil Arrears).

Job Description: We are hiring Customer Service Executive for a leading MNC in the Telecom domain . The ideal candidate will be responsible for handling inbound and outbound customer queries, resolving complaints, and ensuring high levels of customer satisfaction. To apply, Call/WhatsApp HR Gufran at 8448837992 Key Responsibilities: Handle customer interactions via calls, emails, or chats related to telecom services. Resolve service-related issues efficiently and professionally. Maintain records of customer interactions and follow-ups. Adhere to quality standards and achieve performance targets. Requirements: Graduate with 1-5 years of customer service experience. Excellent communication skills in English. Willingness to work in rotational shifts. Strong problem-solving and interpersonal skills.

• Manage end-to-end client servicing and project delivery • Good Knowledge of CCTV installation • Access control • IP CCTV • Good Knowledge Wireless Devices

Designation: Retail Field Sales Executive CTC per annum: Rs. 4,50,000 Per Annum (Maximum) + Insurance & Other Benefits, Attractive Incentives will be provided apart from Salary. Please note: We can open for negotiation above the mentioned CTC given the candidate is a proven performer in previous organization. Job Description : Sell company products / services to targeted customers in the assigned area of the branch Attend all enquiry calls with in TAT Generating Own leads by way of Door-to-Door activity & through Cold calls in the assigned area Submitting daily call reports to reporting manager Conducting weekly BTL activity through Kiosk activity / Leafleting / Boucher Distribution etc. Conducting & participating in on Ground activity / Group activity to counter competition Generating sales from Low Utilized Element within the assigned area to maximize capacity utilization Eligibility Criteria : SSC (min.), Inter, Graduation or equivalent degree 1 yr (Min.) Experience in sales from any industry Passion For Sales Good Communication Skills Should be flexible to work Travel and work in Field It is a field job for which bike /original Driving License or Learning License is compulsory.

Job description: Role : Telecom Support Designation: Executive & Senior Executive Languages Known: Good communication skills Work Location: Chennai One IT Park , Thoraipakkam. Qualification: Any graduate can be considered. Notice period: Immediate Joiners preferable. Interview Venue HEXAWARE TECHNOLOGIES/BPS; Chennai One IT Park, 2nd Building, 3rd Floor, 200 Feet Radial Rd, Thoraipakkam, Chennai 600043 Desired Candidate Profile: Experience in Telecom Domain. Should have experience in Router Configuration, Broadband Installation and Telecom Domain Candidate should be strong in communication (should be good Grammar, sentence construction and pronunciation). Only Immediate joiners. Should be able to communicate clearly, both written and in speech. Should be comfortable working for 5 days (24/7) with 2 days rotational offs. Fresher Not Eligible Rounds of Interviews: HR round Operations round Interested candidates please contact below number. Name - Akshaya (or) Priyadharshini Contact no - 7092144919 (or) 7200106840

Job description Opening In Enterprise Telecom End To End Sales ,Demand generation B2B Process Partner Account Manager Role ,Fixed Day Shift Sat Sun Fixed OFF Work Location - Noida 62 Job Title: B2B Sales Tele Partner Account Manager IT/Telecom (Cloud Telephony, ILL, Leased Lines) Location: Noida 62 Working Days: Monday to Friday (Saturday & Sunday Fixed Off) Industry: IT & Telecom Experience Required: 15 Years (preferred in B2B telecom/IT solution sales) Job Type: Full-Time Job Summary: We are seeking a dynamic and experienced B2B Sales Executive to drive end-to-end sales for our Cloud Telephony, Internet Leased Lines (ILL), and Telecom Solutions. The candidate will be responsible for demand generation, client acquisition, relationship management, and revenue growth in the B2B segment. Key Responsibilities: Identify and generate new B2B leads through cold calling, networking, and digital channels. Understand client requirements and propose tailored cloud telephony, ILL, leased line, and enterprise telecom solutions. Conduct sales presentations and product demos to CXO-level decision-makers. Manage the complete sales cycle from lead generation, proposal creation, negotiations, and closures. Maintain a healthy pipeline and achieve monthly/quarterly revenue targets. Build and maintain strong relationships with clients for long-term business. Collaborate with technical teams for solution design and implementation. Key Requirements: Proven experience in B2B/Corporate Sales in the Telecom/IT/Cloud sector. Strong understanding of cloud telephony, leased lines, ILL, VoIP, SIP trunking, PRI, etc. Strong communication, negotiation, and presentation skills. Target-driven and result-oriented approach. Ability to manage multiple accounts and deliver under pressure. Perks & Benefits: 5 Days Working (Saturday & Sunday Fixed Off) Competitive Salary + Incentives Fast-paced, growth-driven work environment Opportunity to work with leading-edge telecom & cloud technology solutions To Apply: Mail us Your Cv on - Umesh.k@denave.com Call Umesh - 7497050879 ,9711526121

Job description: Role : Telecom Support Designation: Executive & Senior Executive Languages Known: Good communication skills Work Location: Chennai One IT Park , Thoraipakkam. Qualification: Any graduate can be considered. Notice period: Immediate Joiners preferable. Note: Freshers Not Eligible Please go through the JD before applying as we are looking only for relevant profile. Irrelevant profiles will not be considered for this role. Interview Venue HEXAWARE TECHNOLOGIES/BPS; Chennai One IT Park, 2nd Building, 3rd Floor, 200 Feet Radial Rd, Thoraipakkam, Chennai 600043 Desired Candidate Profile: Experience in Telecom Domain. Preferred Relevant experience will be considered for further rounds. Should have experience in Technical Voice, Broadband, Fiber Network and Fixed Line. Candidate should be strong in communication (should be good Grammar, sentence construction and pronunciation). Only Immediate joiners. Should be comfortable working for 5 days (24/7) with 2 days rotational offs. One way cab facilities for drop within Boundary limit. Rounds of Interviews: HR round Operations round Interested candidates please contact below number. Name - Priyadharshini / Akshaya Contact no - 7200106840 / 7092144919

Job description: Role : Telecom Support Designation: Executive & Senior Executive Languages Known: Good communication skills Work Location: Chennai One IT Park , Thoraipakkam. Qualification: Any graduate can be considered. Notice period: Immediate Joiners preferable. Interview Venue HEXAWARE TECHNOLOGIES/BPS; Chennai One IT Park, 2nd Building, 3rd Floor, 200 Feet Radial Rd, Thoraipakkam, Chennai 600043 Desired Candidate Profile: Experience in Telecom Domain. Should have experience in Router Configuration, Broadband Installation and Telecom Domain Candidate should be strong in communication (should be good Grammar, sentence construction and pronunciation). Only Immediate joiners. Should be able to communicate clearly, both written and in speech. Should be comfortable working for 5 days (24/7) with 2 days rotational offs. Fresher Not Eligible Rounds of Interviews: HR round Operations round Interested candidates please contact below number. Name - VIjay R Contact no - 9094617814

5 Years+ in Telecom Wireline operations. Trainers need to train Airtel Field Engineers Training needs to be imparted on BroadBand connection, installation and Wiring of fiber-optic Cables for the last mile connectivity for Households and SMEs

. Visit residential and commercial areas to promote broadband plans and acquire new customers. Identify sales opportunities in assigned territories through field prospecting and local networking. Explain product details, pricing, and installation process to potential customers. Perform on-the-spot sales by completing customer onboarding documentation and coordinating installation. Build and maintain good relationships with customers to encourage referrals and repeat business. Achieve daily, weekly, and monthly sales targets as set by the manager. Submit daily activity reports and maintain lead follow-up records. Collaborate with internal teams (installation, support, CRM) to ensure a smooth customer experience. Participate in field events, promotional drives, and area-wise campaigns.Role & responsibilities

Responsibilities: * Generate leads through field marketing activities. * Meet sales targets by selling products door-to-door. * Manage postpaid accounts and promote telecom services. Accessible workspace Assistive technologies Flexi working Over time allowance Travel allowance House rent allowance Health insurance Employee state insurance Sales incentives Performance bonus

Role & responsibilities Responsible for achieving sales targets of the entire territory to achieve his own target. Responsible for door to door sales. Must reach on time for the Morning meeting (starting at 8:30 a.m.) well-dressed.. Responsible for updating DSR in software by the end of the working day. Responsible for distribution of brochures. Aware of products, area and competition Responsible for making customers aware about the plan, convince them to increase their interest in Excitel plans. Responsible for organizing promotional activities in allocated areas through standy, canopy, promotable sun packs etc. On the completion of sale, he /she would be responsible for submitting one copy of CAF to LCO and original copy to immediate TL along with self-attested supporting documents. (Docs will include Photograph of subscriber, copy of ID proof, address proof) Responsible for making good interpersonal relationships with existing & prospect customers

Job description: Role : Telecom Support Designation: Executive & Senior Executive Languages Known: Good communication skills Work Location: Chennai One IT Park , Thoraipakkam. Qualification: Any graduate can be considered. Notice period: Immediate Joiners preferable. Interview Venue HEXAWARE TECHNOLOGIES/BPS; Chennai One IT Park, 2nd Building, 3rd Floor, 200 Feet Radial Rd, Thoraipakkam, Chennai 600043 Desired Candidate Profile: Experience in Telecom Domain. Should have experience in Router Configuration, Broadband Installation and Telecom Domain Candidate should be strong in communication (should be good Grammar, sentence construction and pronunciation). Only Immediate joiners. Should be able to communicate clearly, both written and in speech. Should be comfortable working for 5 days (24/7) with 2 days rotational offs. Fresher Not Eligible Rounds of Interviews: HR round Operations round Interested candidates please contact below number. Name - Priyadharshini / Akshaya Contact no - 7305472695 / 7092144919

Job Profile: The candidate would be responsible for handling Voice & Chat queries for the UK Home Broadband customers. They would be required to perform Voice & Chat tasks to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation. Key accountabilities and decision ownership: Respond and resolve all customer interactions via voice or Chat channel, and identify appropriate service solutions, including upsell opportunities in an efficient and timely manner. Make a positive impression with the customer through every interaction, contributing to positive FCR with team and individual goals. Take ownership and follow up on issues to always achieve first call resolution and SLA targets Identify and communicate areas for improved efficiencies for customer service. Understand Vodafone's vision and goals; demonstrate alignment to these in attaining the teams goals and in relationships with other people. Core competencies, knowledge, and experience: 1 to 5 years of relevant experience in customer service in an International inbound voice & chat process. Candidates with an exposure to Upselling and Cross selling ,Technical voice, and Customer Retention (Must) International Voice & chat Background is a must. Basic Broadband knowledge would be added advantage. Responds constructively to change. Able to adhere to Vodafone processes and contributes to process improvements. Use knowledge of products, technology, processes, and systems to solve problems that impact our customers. Brings the customer experience into every decision; Acts as a customer champion and takes accountability for identifying and addressing underlying service issues. Education Graduate in any stream. Desired Profile: High levels of computer literacy Excellent verbal communication skills. Job Time: 24x7 (Rotational Shift). 5 Days working (rotational week-off) Must be flexible to attend training and OJT from office location . Interview Address : Cluster D,Wing 3, 4th floor Eon Free Zone, Kharadi, Pune - 411014 Walk in time : 10:00 am to 1:00 pm ONLY POC : Amrita Singh Note : It is mandatory for all the candidates to carry a passport size photograph & Hard copy of update CV. IMPORTANT NOTE: No Freshers & domestic experience will be considered for this role.

Experience and expertise in AIML, Python, Big Data, Data Analytics,; with at least 3+ years in solution architecture roles.

Roles and Responsibilities Install, configure, and maintain WiFi networks for residential customers. Perform FTTH (Fiber To The Home) installations and configurations. Configure routers and other networking equipment to ensure optimal performance. Troubleshoot issues with broadband services and resolve customer complaints. Collaborate with team members to achieve project goals.

Role & responsibilities Job Description Job Title : Account Manager Function: Emerging Business Location : PAN India Reporting to: ZSM Skill: B2B sales(Field work) About Bharti Airtel Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 16 countries across South Asia and Africa. Airtel provides GSM, 3G, 4G LTE and VoLTE mobile services, fixed line broadband and voice services depending upon the country of operation. Airtel had also rolled out its VoLTE technology across seven telecom circles namely Mumbai, Maharashtra and Goa, Madhya Pradesh, Chhattisgarh, Gujarat, Andhra Pradesh & Telangana, Karnataka, Tamilnadu and Kolkata in India and should roll out the technology in rest circles by end of March 2018.[6] It is the largest mobile network operator in India and the third largest in the world with over 386 million subscribers. Job Description Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Perks and benefits Incentive/PUA/Travel allowance/Meal allowance

Role & responsibilities Job Description Job Title : Account Manager Function: Emerging Business Location : PAN India Reporting to: ZSM Skill: B2B sales(Field work) About Bharti Airtel Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 16 countries across South Asia and Africa. Airtel provides GSM, 3G, 4G LTE and VoLTE mobile services, fixed line broadband and voice services depending upon the country of operation. Airtel had also rolled out its VoLTE technology across seven telecom circles namely Mumbai, Maharashtra and Goa, Madhya Pradesh, Chhattisgarh, Gujarat, Andhra Pradesh & Telangana, Karnataka, Tamilnadu and Kolkata in India and should roll out the technology in rest circles by end of March 2018.[6] It is the largest mobile network operator in India and the third largest in the world with over 386 million subscribers. Job Description Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Perks and benefits Incentive/PUA/Travel allowance/Meal allowance

Job description Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 16 countries across South Asia and Africa. Airtel provides GSM, 3G, 4G LTE and VoLTE mobile services, fixed line broadband and voice services depending upon the country of operation. Airtel had also rolled out its VoLTE technology across seven telecom circles namely Mumbai, Maharashtra and Goa, Madhya Pradesh, Chhattisgarh, Gujarat, Andhra Pradesh & Telangana, Karnataka, Tamilnadu and Kolkata in India and should roll out the technology in rest circles by end of March 2018.[6] It is the largest mobile network operator in India and the third largest in the world with over 386 million subscribers. Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs

exciting opportunity for professionals who wants to make their career into b2b/corporate sales @Airtel Location- Kolkata, Siliguri, Bardhaman Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Profile: Min Qualification: Any Graduate with min 1 yr of exp in b2b sales experience.

Job description Job Title: Technical Support Executive Job Summary: As a Technical Support Executive, your primary responsibility is to provide excellent customer support and technical assistance to clients or end-users facing issues with products or services. You will be the first point of contact for customers seeking help, and your role is crucial in ensuring customer satisfaction and resolving technical issues efficiently. The position involves a combination of technical expertise, communication skills, and problem-solving abilities. Key Responsibilities: Customer Assistance: Respond promptly to customer inquiries through various channels (phone, email, chat, or ticketing system). Provide accurate and timely solutions to customer problems or concerns. Guide customers through troubleshooting processes to identify and resolve technical issues. Technical Expertise: Possess in-depth knowledge of the company's products, services, and technical specifications. Stay updated on the latest product features, updates, and industry trends. Troubleshoot hardware and software issues, escalating complex problems to higher-level support teams when necessary. Problem Resolution: Diagnose and resolve technical issues by following established procedures and utilizing available resources. Document customer interactions, issues, and solutions for future reference. Collaborate with other departments to ensure seamless issue resolution and customer satisfaction. Communication: Communicate technical information to non-technical users in a clear and understandable manner. Provide status updates to customers regarding the progress of their support requests. Effectively manage and set customer expectations regarding issue resolution timelines. Customer Relationship Management: Build and maintain positive relationships with customers by demonstrating empathy and professionalism. Proactively follow up with customers to ensure the successful resolution of issues and satisfaction with the support provided. Continuous Improvement: Provide feedback to the product development and quality assurance teams based on customer experiences and reported issues. Contribute to the development and improvement of support processes and documentation. Team Collaboration: Collaborate with other technical support executives and teams to share knowledge and enhance overall team efficiency. Participate in training sessions to stay current on new products and technologies. Qualifications: Bachelors degree in a relevant field (Information Technology, Computer Science, etc.) or equivalent work experience. Previous experience in a technical support role is preferred. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a team environment. Familiarity with helpdesk or ticketing systems. Patience and customer-focused attitude. Education UG: NO B.Tech/B.E. HR Recruiter- KIRAN Contact- 9611652646 Excellent Communication Mandatory Role: Customer Service Industry Type: BPO / Call Centre Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other

Role & responsibilities Please find the JD for your reference - Job Description Job Title : Account Manager Function: Emerging Business Location : PAN India Reporting to: ZSM Skill: B2B sales(Field work) About Bharti Airtel Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 16 countries across South Asia and Africa. Airtel provides GSM, 3G, 4G LTE and VoLTE mobile services, fixed line broadband and voice services depending upon the country of operation. Airtel had also rolled out its VoLTE technology across seven telecom circles namely Mumbai, Maharashtra and Goa, Madhya Pradesh, Chhattisgarh, Gujarat, Andhra Pradesh & Telangana, Karnataka, Tamilnadu and Kolkata in India and should roll out the technology in rest circles by end of March 2018.[6] It is the largest mobile network operator in India and the third largest in the world with over 386 million subscribers. Job Description Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Preferred candidate profile Women Candidate Perks and benefits Incentive/PUA/Travel allowance/Meal allowance

Role Return: Facilitate the return process for defective or unwanted EDC devices, ensuring compliance with company policies and customer satisfaction. Reverse Pickup: Coordinate the reverse pickup of devices from customers, ensuring timely collection and minimal disruption to their operations. Reactivation: Assist in the reactivation of devices that have been returned or decommissioned, ensuring they are restored to full functionality and ready for use. Provide exceptional customer support through in-person interactions with Merchants. Document service requests and track the status of returns, pickups, and reactivations in the CRM system. Collaborate with the vendor, logistics and technical teams to streamline RRR processes. Train Merchants on device use and provide guidance on returns and reactivation procedures. Monitor service metrics related to RRR activities and report on trends and improvements. Stay updated on product knowledge, industry trends, and competitor offerings & responsibilities Preferred candidate profile Perks and benefits