Brand Partnership Specialist - Intern

**Role Overview:** As a Customer Experience Specialist at Aliens Tattoo, you will play a crucial role in implementing the business strategy by providing an immersive experience to customers, driving sales, and converting prospects into loyal fans of the brand. Your primary mission will be to enhance the customer experience through real-time interactions, handling queries via calls and chats, and contributing to the overall growth of the business. **Key Responsibilities:** - Make outbound calls to connect with leads in real-time. - Respond to direct chats promptly to engage with customers effectively. - Adhere to sales processes and standard operating procedures. - Handle inquiries through inbound calls and chats. - Establish and nurture high-quality relationships with prospects, customers, and internal teams. - Manage and update the CRM database with lead and customer information. - Collaborate with the team to achieve set goals. - Demonstrate flexibility by being willing to work late or come in early to complete assigned tasks. - Offer accurate recommendations and information to leads and customers. - Participate in team-building activities and HR events. - Manage leads effectively through lead management and lead mining processes. - Meet sales targets consistently. - Coordinate with various teams to ensure a seamless customer experience. **Qualifications:** - Minimum completion of high school education. - Graduation is preferred. - At least 1 year of experience in sales and customer service. - Strong written and verbal communication skills with persuasive speaking abilities. - Proficient in prospecting and negotiation techniques. - Self-driven individual with qualities of empathy, adaptability, attentiveness, patience, and the ability to use positive language. - Effective listening skills and good time management abilities. - Willingness to improve and open to feedback. **About Aliens Tattoo:** Aliens Tattoo is a leading chain of premium tattoo studios that has been a pioneer in the tattoo industry since its establishment in 2011. The company has experienced remarkable growth over the years, with a significant increase in revenue and the expansion of its team to include 150 employees across various functions. In addition to offering tattooing, art, design, and piercing services, Aliens Tattoo is known for its groundbreaking work in tattoo education, providing aspiring artists with the skills and knowledge to succeed in the industry. The company is dedicated to delivering top-notch quality and service to its clients while also prioritizing the personal and professional growth of its employees. Apply now to be a part of the Aliens Tattoo family and contribute to creating unforgettable experiences for our clients.,