Branch Sales Manager

5 yrs of experience as a Branch Sales Manager

Sales and Business Development:

• Achieving sales targets for various products like CASA (Current and Savings Accounts), loans, and other financial products.
• Identifying and acquiring new customers through various channels (referrals, walk-ins, marketing activities).
• Focusing on product cross-selling to existing customers to enhance portfolio value.
• Driving activation and spends on newly acquired accounts.

Customer Relationship Management:

• Providing excellent customer service and ensuring customer satisfaction.
• Handling customer queries, complaints, and resolving issues effectively.
• Building and maintaining strong customer relationships to foster loyalty and retention.

Team Management and Leadership:

• Leading and motivating a team of sales officers to achieve branch targets.
• Providing guidance, training, and support to the sales team.
• Monitoring team performance and providing feedback.
• Maintaining accurate records and reports.

Branch Performance and Profitability:

• Monitoring and analyzing branch performance against targets.
• Identifying areas for improvement and implementing strategies to enhance profitability.
• Managing branch resources effectively to optimize profitability.