Branch Sales Manager

Sales & Revenue Generation

• Achieve and exceed sales targets and revenue goals for the branch.
• Develop and implement sales strategies to maximize bookings and profitability.
• Promote and sell customized tour packages, especially

  group tours to European destinations.

• Coordinate branch-level sales activities and ensure high customer satisfaction.

Customer Relationship Management

• Deliver exceptional customer service to ensure repeat business and referrals.
• Understand individual customer needs and offer tailored travel recommendations.
• Handle customer queries, complaints, and resolve issues efficiently.
• Build and maintain strong relationships with high-value clients.

Team Management & Development

• Lead, inspire, and manage a sales and operations team to achieve collective targets.
• Provide coaching, training, and development to team members.
• Monitor performance and conduct regular feedback sessions.
• Ensure team compliance with internal policies and industry regulations.

Operational Management

• Oversee daily operations of the branch, ensuring smooth workflows and high productivity.
• Manage staff across departments, allocating tasks and setting priorities.
• Track operational KPIs, generate financial reports, and analyse sales data.
• Control budgets and optimize operational processes.

Business Development

• Identify new business opportunities and strategic partnerships for growth.
• Support and contribute to local marketing and promotional campaigns.
• Forecast market trends and develop future travel packages accordingly.

Additional Key Duties:

• Lead the branch's efforts in managing

  European Group departures.

  .
• Maintain accurate records of client interactions, bookings, and financial transactions.
• Stay up to date with travel trends, regulations, visa requirements, and destination-specific knowledge.
• Be available for extended hours during peak travel seasons and emergencies.

Skills & Qualifications:

• Minimum 8 years of relevant experience in the travel industry, with a strong focus on

  Europe group tours

  .
• Strong leadership, communication, and interpersonal skills.
• Proven track record in sales and customer relationship management.
• In-depth knowledge of European destinations, cultures, and travel logistics.
• Excellent problem-solving, negotiation, and organizational abilities.
• Proficiency in travel management software, CRM systems, and MS Office tools.
• Ability to thrive under pressure and manage multiple priorities.