Branch Manager

(Skin, Hair & Aesthetic Clinic)

Branch Manager

1. Operational & Administrative Management

• Ensure

  smooth day-to-day functioning

  of the clinic, including front office, procedures, consultations, and patient flow.
• Maintain strict adherence to

  clinic protocols, SOPs, treatment guidelines, and hygiene standards

  .
• Oversee scheduling, waiting times, and ensure zero operational disruptions.
  
• Monitor equipment, consumables, medical devices, and ensure

  preventive maintenance

  is carried out.
• Supervise housekeeping, sterilization, and waste management as per healthcare norms.
  
• Ensure

  statutory compliance

  (Biomedical Waste, Fire Safety, etc.) at branch level.

2. Staff Supervision & HR Responsibilities

• Supervise dermatologists, aestheticians, therapists, front office staff, nurses, and support staff.
  
• Prepare duty rosters, manage attendance, authorize leave, and ensure adequate staffing at all times.
  
• Conduct staff performance reviews, discipline management, and enforce HR policies.
  
• Ensure staff adhere to grooming standards, soft skills, and professional behavior.
  
• Identify training needs and coordinate skill development programs with HR/Training Teams.
  

3. Patient Experience & Service Excellence

• Ensure

  top-quality patient experience

  from entry to exit.
• Monitor patient feedback, complaints, and ensure timely resolution.
  
• Maintain high standards of hospitality, communication, and follow-up protocols.
  
• Supervise the counselling team to ensure

  accurate treatment explanation and ethical sales

  .
• Ensure patient privacy, confidentiality, and adherence to medical ethics.
  

4. Revenue, Sales & Business Performance

• Achieve branch revenue targets, treatment sales, and monthly financial KPIs.
  
• Monitor conversion ratios, re-consultations, cross-selling, and package sales.
  
• Analyze revenue reports, performance trends, and initiate corrective actions.
  
• Drive marketing initiatives, local outreach, and promotional activities to increase patient footfall.
  
• Optimize inventory usage while reducing wastage and cost leakages.
  

5. Doctor Coordination & Clinical Operations

• Coordinate with dermatologists, cosmetologists, and medical teams to ensure

  efficient appointment scheduling

  .
• Ensure adherence to clinical SOPs for skin, hair, laser, and aesthetic procedures.
  
• Ensure proper consent forms, before-after photos, patient documentation, and treatment safety checks.
  
• Address operational needs of medical staff and maintain strong doctor relationships.
  

6. Compliance, Documentation & Reporting

• Ensure accurate maintenance of patient records, bills, treatment charts, and clinic registers.
  
• Audit daily cash flow, financial transactions, and reconcile payments.
  
• Maintain strict compliance with company policies, medical ethics, and legal requirements.
  
• Prepare daily, weekly, and monthly MIS reports for management review.
  

7. Crisis, Conflict & Risk Management

• Handle operational issues, staff grievances, patient escalations, and conflicts.
  
• Manage emergencies (medical or operational) as per clinic protocol.
  
• Ensure readiness for surprise audits, compliance checks, and inspections.
  

8. Leadership Responsibilities

• Act as the

  primary representative

  of the clinic for all internal and external interactions.
• Motivate staff, maintain discipline, and strengthen team culture.
  
• Lead meetings, communicate policy changes, and enforce performance standards.
  
• Ensure the branch meets

  quality, safety, profitability, and compliance goals

  .