Branch Manager

Business

• Implement branch specific marke ng & communica on strategies to con nuously strengthen the Ujjivan brand.
• This role is responsible for driving the en re business targets for liabili es assigned to the branch.
• Manage excep onal customer service, proac ve sales environment and efficient branch opera ons, while adhering to regula ons/compliance requirements
• Focus on retaining exis ng customers, increasing the customer base and cross-selling Ujjivans products and services
• Oversee branch opera ons, cash management and service quality; work closely with product and marke ng teams to drive campaigns at their branches.
• Monitor daily performance of branch staff.
• To manage a team of 10 to 15 employees.
• To manage leadership repor ng of BOO/BOSM & BSM
• In certain cases, they will have a do ed line repor ng of few Silver & Gold Branch Heads repor ng to them
• Will be assigned higher targets for their respec ve branches.
• Cascade targets the branch targets to the respec ve staffs and ensure achievement is tracked through periodic reviews.
• Ensure all deferrals taken are cleared within the specific period.
• Monitor the overall por olio of the branch; ensure adherence to compliance and regulatory norms are met

Customers

• Ensure customers are educated about all products/services offered by Ujjivan
• Ensure courteous customer service is offered to customers by the branch staff
• Reduce customer a ri on by guiding CCR(s) on exit interviews, customer engagement programs etc.
• Lead customer connect ini a ves in the branch vicinity

Internal Process

• Oversee and ensure efficiency in branch/ATM opera ons through adherence to TAT for various internal and customer end processes; drive u liza on of alternate channels
• Ensure compliance with banking guidelines, quality framework and audit requirements; ensure speedy resolu on of any audit observa ons and take necessary steps to prevent recurrence, ensure compliance with Know Your Customer (KYC), An - Money Laundering (AML), audit and other regula ons & applicable laws in the branch
• Monitor, control & minimize all expenses in the Branch, such as telephone, consump on of sta onery, computer consumables, electricity and other overheads without sacrificing quality • Oversee accurate cash management and tallying of accounts in the system through the Cashier
• Accountable for branch safety including security of cash/vault etc.

Learning & Performance

• Ensure that all members of the Branch staff are up to date on all relevant circulars and all products/services offered in the Branch
• Ensure adherence to training man-days/ mandatory training programs for self and reportees
• Ensure goal-se ng, mid-year review and annual appraisal process within specified melines for self and reportees
• Monitor performance of staff against defined goals/metrics and take correc ve ac on wherever required; undertake disciplinary and a endance monitoring for liabili es sales team and branch opera ons team
• Coordinate with state HR on people related ma ers; support branch ac vi es to foster teamwork and con nuously make Ujjivan a great place to work
• Ensure coordina on between staff of different teams, to build a collabora ve spirit and shared sense of purpose (which could also enable cross-sell and overall target achievement)

Interested Can Call or Share your updated resume on shashank.gaikwad@ujjivan.com OR 7021029560