Branch Manager

Job Description Branch Manager

• Conduct independent analysis and assessment to resolve strategic issues.
• Conduct market research to identify customer needs and preferences.
• Conduct regular performance evaluations and provide feedback to staff for professional development.
• Conduct regular team meetings to communicate goals, provide updates, and foster teamwork
• Coordinate and supervise daily branch operations, including staff scheduling, workflow management, and resource allocation.
• Coordinate the management of databases
• Develop and implement operational strategies to achieve branch objectives.
• Develop and maintain effective internal communication channels within the branch.
• Develop and maintain strong relationships with key stakeholders, including customers, vendors, and business partners.
• Develop new customer relationships.
• Develop plans for efficient use of resources (materials, equipment and associates).
• Evaluate and implement appropriate training programs for staff development.
• Foster a culture of continuous improvement and innovation within the branch.
• Foster a positive and customer-centric culture within the branch.
• Handle escalated customer inquiries, complaints, and service issues in a timely and effective manner.
• Implement and enforce quality control measures to maintain service standards.
• Identify areas for process improvement and implement changes to enhance efficiency and productivity.
• Lead and motivate branch staff to achieve performance goals and targets.
• Lead recruiting / on-boarding activities including interviewing, hiring, training.
• Manage budgets and expenses to optimize resource utilization and cost-effectiveness.
• Manage cash handling procedures and oversee financial transactions.
• Manage the safety and maintenance repairs for delivery vehicles.
• Monitor and analyse branch performance metrics, such as revenue, expenses, and customer satisfaction.
• Monitor and manage branch expenses to meet financial targets.
• Plan and coordinate special events or promotions to drive customer engagement and sales.
• Plan, assign and direct work as required to meet the deadlines and targets of the branch.

Education and Background

• Business degree or related professional qualification.
• Experience in all aspects of planning and implementing sales strategy.
• Technical sales skills
• Proven experience in customer relationship management
• Experience in managing and directing a sales team
• Relevant product and industry knowledge.
• Excellent written and verbal communication skills.
• Problem analysis and problem-solving.
• Team-leadership.
• Formal presentation skills.
• Any Service Industry/Logistics Industry/Relocation Industry
• A minimum of 10 to 15 years experience in the same role. 
• Preferably from within logistics or similar industry
• Candidates who can join on immediate basis will be given preference.