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Blue Star MEA
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Branch Manager

Branch Manager

Blue Star MEA

3 - 7 years

0 Lacs

indore madhya pradesh

Posted:9 hours ago| Platform: Shine logo

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Skills Required

service operation team management revenue generation preventive maintenance customer engagement customer relationship management invoicing market analysis process implementation

Work Mode

On-site

Job Type

Full Time

Job Description

As a Branch Manager M4 handling service operations in Madhya Pradesh, your role involves the following key responsibilities: - Regularly review open complaints and ensure response time and closure as per SLAs - Achieve revenue generation targets - Ensure adherence to preventive maintenance and audit service quality regularly - Maintain customer i-base hygiene and update end-user data in the system regularly - Drive customer engagement and high CSI by building strong relationships with customers, ensuring timely maintenance, and proactively addressing concerns - Ensure timely submission and processing of invoices from channel partners, return of defective spares, and settlement of warranty and other claims - Provide competitors and market feedback to HQ on time - Implement systems and processes at all channel partners Qualifications required for this role have not been specified in the provided job description.,

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Branch Manager