6 Service Operation Jobs

Position: Service Engineer Location: Gujarat Qualification & Experience:: Any Engineering Degree/Diploma with proven experience in Natural gas Skid Operation and Maintenance Service Experience in Operation & Maintenance of a Pressure regulator, Filter, Ball Valve, Pressure safety valve, flow control valve, and Water bath heater. Job Summary: The incumbent will be responsible to work in pressure management business unit and provide service support at customer locations (all over India). Roles & Responsibilities: Pre/Final commissioning of pressure regulating, Metering, Filtration, De-compression skid, and Odorant skid. Servicing all types of regulators based on the spare supplied to the customer. Clear the punch points raised during Pre-commissioning / SAT with coordination with the Project Management team and hand over the skid to the customer. AMC service, troubleshoot the major issue in skid components such as regulator, Valve, Pressure safety valve, Creep relief valve, RPD meter, Turbine meter, Ultrasonic meter, Mass flow meter, Transmitters, RTD, & Gauges. Troubleshoot support on site and remotely to meet customer needs, respond to customer requests for service on time. Service of the filter, regulator, Pressure safety valve, calibration of Gauges, as per AMC, shall be done on a time interval in line with the contract. Support to Sales department to generate revenue against AMC/Spare/Chargeable service visits. Timely submission of visit report to SOM & Finance to raise an Invoice.

You have experience in running operations with ITIL processes and are ITIL certified. Your excellent analytical and troubleshooting skills coupled with strong verbal and written communication abilities make you a valuable asset. Your creative thinking is evident in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. You are open to learning new technologies, scaling up quickly, and adapting to different roles as needed. In your role, you have demonstrated expertise in running operations following ITIL processes and have experience in writing RFPs, solutions, and presentations during client visits. Your practical experience with agile methodologies and tools is commendable. Additionally, you have experience working with geographically separated customers and onshore-offshore teams, showcasing your cross-functional knowledge and excellent collaboration skills. As a Process Subject Matter Expert, you are responsible for overseeing the entire management of ITIL SIAM processes. You ensure that supporting tools are aligned with processes, with clear categorization, prioritization, and efficient management of attributes. Your responsibilities include process governance, ensuring SLAs and KPIs are met, and providing timely updates as the central point of contact between technical teams, stakeholders, and leadership. You excel in establishing and communicating process missions, goals, and objectives to stakeholders, documenting and maintaining procedures, resolving cross-functional issues, and ensuring proper staffing and training for execution. Continuous process improvement is a key focus, where you develop and refine process management procedures to enhance efficiency and effectiveness. Monitoring, measuring, and reporting on process effectiveness to senior management, as well as continual service improvement and collaboration with customer organizations, are part of your responsibilities. In terms of technical requirements, you are proficient in ITIL V3, ITIL V4, and SIAM practitioner professional. Your expertise lies in process management, process design, and re-engineering. Additionally, you play a crucial role in stakeholder management, ensuring clear and consistent communication across teams and external parties. Your preferred skills include technology architecture, ITIL service management, consulting, change management, incident and request management, service operation, and SIAM. You are also tasked with leading a team of 4-5 Process Managers and Consultants, showcasing your leadership abilities and experience in managing teams effectively.,

Job Objective: We are looking for a results-driven Service Manager to oversee and optimize our after-sales service operations, focusing on SLA compliance, partner coordination, and customer satisfaction. The ideal candidate will have a telecom, networking, or IT background , bringing product understanding that supports service coordination for IT assets, without being involved in hands-on repair or technical maintenance. Key Responsibilities: Manage service metrics including TAT, CSAT, NPS, OTD, SLA compliance, RCA, and escalation management. Supervise and monitor the performance of internal and third-party service centers (ASCs). Drive service initiatives to enhance customer experience, standardize processes, and improve cost efficiency. Manage AMC operations, field coordination, and ensure timely service delivery through partners. Collaborate with Sales, Inventory, and Support teams to ensure alignment between service operations and business goals. Oversee service documentation, reporting, audits, and compliance with operational standards. Promote digital adoption (e.g., CRM tools, mobile apps) to track and streamline service performance. Lead service reviews, vendor evaluations, and continuous process improvement initiatives using frameworks like Lean or 5S. Monitor service-related costs and help meet profitability and customer retention targets. Preferred Candidate Profile: Between 8-10 years of experience Background in telecom, networking, or IT industries is essential, to ensure familiarity with the nature of products being serviced. Experience handling AMCs, SLAs, vendor coordination, escalation management, and performance reporting. B.Tech in Electronics, IT, or related fields; MBA/PGBDA preferred. Strong communication, coordination, and documentation skills.

Handling workshop operations Part Inventory, Availability, Sales & Marketing Customer Satisfaction & Key Account Management Site Management & Quality Management System People Management, Warranty and Workshop Administration & Post Sales Service Required Candidate profile Exp 4+ Years in handling workshop operation in commercial vehicle industry Commercials understanding of Markets & CV business (P&L) Technical & Commercial Knowledge Should be Technical Graduate

Handling workshop operations Part Inventory, Availability, Sales & Marketing Customer Satisfaction & Key Account Management Site Management & Quality Management System People Management, Warranty and Workshop Administration & Post Sales Service Required Candidate profile Exp 4+ Years in handling workshop operation in commercial vehicle industry Commercials understanding of Markets & CV business (P&L) Technical & Commercial Knowledge Should be Technical Graduate

Knowledge and Skills Candidate should have 4 + Years experience in Telecom/ ISP Industry in Service Operation Centre or NOC activity Communication must be good to communicate with end customers & internal stake holder Candidate should have basic knowledge in Telecom, network, and Transmission products Candidate should have excellent written and verbal communication. Coordination skill is mandatory to complete the migration within SLA Willing to work in 24*7 & Night shift will be provided based on the requirement. Good knowledge in MS Office Minimum Bachelor degree/ preferred other supporting certificates CCNA Additional Details: Shift Time: 24 *7. Associate should be flexible for split week offs.