BPO Team Lead

As a BPO TEAM LEAD at NTT DATA Services in CHENNAI & COIMBATORE, your role involves assisting and driving Centene with Enrollment & Billing (EMB) Back Office activities for Medicaid LOB. Your responsibilities include: - Demonstrating in-depth knowledge and experience in the US healthcare (Non Voice) Membership enrollment and billing. - Monitoring team production, SLA, and KPI to ensure client deliverables are met as per the contract. - Keeping the Standard operating procedure updated and establishing due control mechanism. - Collaborating with quality and business transformation team to identify, recommend, and implement process improvement projects. - Monitoring and reporting team performance, setting appropriate goals for all team members. - Providing mentorship, coaching, and training to the team on all process-related updates. - Circulating productivity and quality dashboards at agreed periodic intervals to all relevant stakeholders. - Managing processes, streamlining workflows, and demonstrating excellent people management skills. - Presenting data and providing deep insights about the process to clients as well as internal management. - Calibrating with QAs to ensure process knowledge and variance are managed and under control. - Overseeing data integrity of member enrollment records and remittance files transmitted from the state. - Providing timely, efficient support for the eligibility load process while coordinating with the corporate IS department to resolve issues that arise during the process. - Offering research to correct errors in membership and Primary Care Physician data output within the provider information system. Required Skills: - 5+ years of experience in US healthcare working with Enrollment and Billing process. - Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST. - University degree or equivalent that required 3+ years of formal studies. - Ability to work in a team environment. - Good logical thinking ability. - Good English Comprehension/written skills with exposure to MS Office. - Good Communication Skills - Both Verbal and Written. - Ability to interact with clients is preferred. Please note that the required schedule availability for this position is Monday-Friday 6PM/4AM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends based on business requirements. As a BPO TEAM LEAD at NTT DATA Services in CHENNAI & COIMBATORE, your role involves assisting and driving Centene with Enrollment & Billing (EMB) Back Office activities for Medicaid LOB. Your responsibilities include: - Demonstrating in-depth knowledge and experience in the US healthcare (Non Voice) Membership enrollment and billing. - Monitoring team production, SLA, and KPI to ensure client deliverables are met as per the contract. - Keeping the Standard operating procedure updated and establishing due control mechanism. - Collaborating with quality and business transformation team to identify, recommend, and implement process improvement projects. - Monitoring and reporting team performance, setting appropriate goals for all team members. - Providing mentorship, coaching, and training to the team on all process-related updates. - Circulating productivity and quality dashboards at agreed periodic intervals to all relevant stakeholders. - Managing processes, streamlining workflows, and demonstrating excellent people management skills. - Presenting data and providing deep insights about the process to clients as well as internal management. - Calibrating with QAs to ensure process knowledge and variance are managed and under control. - Overseeing data integrity of member enrollment records and remittance files transmitted from the state. - Providing timely, efficient support for the eligibility load process while coordinating with the corporate IS department to resolve issues that arise during the process. - Offering research to correct errors in membership and Primary Care Physician data output within the provider information system. Required Skills: - 5+ years of experience in US healthcare working with Enrollment and Billing process. - Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST. - University degree or equivalent that required 3+ years of formal studies. - Ability to work in a team environment. - Good logical thinking ability. - Good English Comprehension/written skills with exposure to MS Office. - Good Communication Skills - Both Verbal and Written. - Ability to interact with clients is preferred. Please note that the required schedule availability for this position is Monday-Friday 6PM/4AM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends based on business requirements.